Sumit Ghanshala

Dynamic and results-oriented Logistics Operations Professional experience managing end-to-end supply chain processes, team leadership, and last-mile delivery coordination in both traditional and e-commerce environments. Proven expertise in optimizing logistics workflows, reducing operational costs, and enhancing customer satisfaction. Adept at managing cross-functional teams across multiple locations (PAN India), negotiating with vendors, and leveraging digital tools to streamline order fulfillment, reverse logistics, and warehouse operations. Strong analytical and problem-solving skills with a track record of exceeding performance targets in fast-paced, high-volume settings.

Professional Experience

• Senior Logistics Executive
  Deshwal Waste Management – Gurgaon, Haryana, Jul 2022 – Present
• Managed nationwide logistics operations, including team supervision, cost control, and compliance.
• Managed vendor negotiations and contracts, achieving up to 15% cost savings.
• Ensured regulatory and client compliance through accurate documentation and process adherence.
• Built and maintained vendor relations for efficient and cost-effective freight services.
• Negotiated contracts with suppliers to secure competitive pricing.
• Collaborated cross-functionally to streamline shipment and compliance processes.
• Insurance Sales Advisor
  PolicyBazaar.com – Gurgaon, Haryana, Nov 2020 – Nov 2021
• Prospected and developed new client relationships through various channels.
• Conducted detailed policy consultations and comparisons to assist customer decisions.
• Maintained and updated CRM database for leads, follow-ups, and conversions.
• Fostered long-term client relationships through regular post-sale engagement, policy servicing, and referral generation.
• Customer Experience Representative
  Perfume2order.com – Gurgaon, Haryana, Aug 2019 – Jun 2020
  • Provided prompt, high-quality customer service and order tracking support across multiple communication channels.
  • Resolved shipping delays and claims with carriers, ensuring customer satisfaction.
  • Managed returns, refunds, replacements, and escalations in alignment with platform and company policies
  • Coordinated with logistics, warehouse, and operations teams to resolve post-order issues and ensure timely order fulfillment.
• Administrative Manager
  Diaries of Nomad – Dehradun, Uttarakhand, Jul 2017 – Apr 2019
• Monitored end-to-end order flow and coordinated with production, warehouse, and logistics teams to ensure 24-hour order dispatch and on-time fulfillment, improving operational efficiency.
• Handled recruitment, training, and supervision of staff in production and logistics team.
• Processed returns, refunds, and customer escalations across multiple e-commerce platforms, contributing to a higher resolution rate and improved customer satisfaction 
• Ensured smooth daily operations and high customer service standards.
• Website management and digital marketing coordination.

Education

Bachelor of Commerce
Shri Dev Suman University – Dehradun, Uttarakhand | 2014 – 2017

Higher Secondary
Jaswant Modern Senior Secondary School – Dehradun, Uttarakhand | 2013 – 2014

Secondary Education
Jaswant Modern Senior Secondary School – Dehradun, Uttarakhand | 2011 – 2012