SUMIT KUMAR RAI

Visionary IT and Services Leader with over 24 years of experience delivering enterprise-scale technology solutions, driving customer success, and leading professional service functions. Adept at aligning technology strategy with business goals, optimizing client outcomes, and managing large, cross-functional teams. Proven success in managing P&L, improving operational metrics, and creating scalable frameworks for delivery excellence across industries.

As Deputy General Manager at HCL Tech, Bengaluru, I oversaw IT delivery for four global clients at HCL Technologies, with a strong focus on Office 365, Azure, Intune, ServiceNow, and end-user computing. Proven expertise in P&L ownership, SLA/KPI governance, stakeholder engagement, and cross-functional collaboration. Successfully transitioned from tools and product delivery to a business-aligned delivery leadership role, driving operational excellence, customer satisfaction, and account growth. Adept at scaling service delivery frameworks, optimizing processes, and enabling long-term business value. Between May 2021 and August 2023, I led a 60-person delivery team, managing efforts in tools and end-user apps for over 35 US clients, overseeing product governance, vendor partnerships, and annual strategic planning to maximize customer ROI and improve delivery outcomes.

Professional Agile Leadership™ I (PAL I)

Demonstrated a fundamental level of understanding about how agility adds value to their organization and why leadership support of agile teams.

International Certificate in Product Management from Institute of Product Leadership Inc., USA

Build skills in product discovery, product design, agile development, product marketing, data-driven decisions and applying Generative AI in product management scenarios.