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Sunil Lakka

Sunil Lakka

Assistant Manager Field Support

Marketing / Advertising / Public Relations

Mumbai, Maharashtra

Social

1 Followers 1 Following

About Sunil Lakka:

  • Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
  • Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
  • Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver 
  • Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
  • Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues

Adept at ensuring successful execution of the Operations and service delivery

Experience

  • Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
  • Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
  • Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver 
  • Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
  • Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues

Adept at ensuring successful execution of the Operations and service delivery

Education

2009    William Carey University-Meghalaya        

2003    HSC- Vikas Jr College

2001    SSC- Udayachal High School

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