Sunil Singwala

Result-oriented operations professional with 4 years of experience in end-to-end logistics and supply chain operations and 2 years of experience in business development with a strong focus on process optimisation, stakeholder coordination, customer relationship management, rate negotiation, and cost reduction.

I am passionate about leveraging my skills and expertise to contribute to dynamic organisations' growth and development. A self-starter and quick learner with a collaborative mindset, adaptive in working with cross-functional teams and managing projects from concept to execution.

Skilled in Operations Management, Logistics Management, Freight Management, Order Management, Stakeholder Management, Vendor Management, Cost Optimization, Transportation Management, Process Improvement, Compliance Monitoring, Sales & Operations Planning, Dispatch Management, Export Documentation, Business Development (B2B2C), Customer Relationship Management, Market-Analysis.

• Maxx Solutions Brokerage Inc. | Gurugram, India  | June 2024 – April 2025
  Sr. Executive - Dispatch Operations
• SPAI Logistics LLC | Remote, India  | July 2021 – May 2024
  Dispatch Manager
• Trident Logistics Group LLC | Remote, India  | December 2020 – June 2021
  Logistics Executive
• Tribeni Technocom Limited | Surat, India  | November 2019 – November 2020
  Business Development Executive
• Shreeji Automart Pvt. Ltd. (TATA Motors Ltd.)  | Surat, India  | January 2019 – October 2019
  Service Marketing Officer (After Sales)  

Key Responsibilities Areas (Logistics):

•  Led logistics operations through strategic coordination with internal and external stakeholders, optimizing profitability and achieving a 20% reduction in overall logistics costs
•  Sourced and qualified potential carrier leads through strategic networking and market research, negotiated freight rates with 3PL providers and carriers to maximize cost-efficiency and profitability while upholding service quality
•  Directed dispatch operations, assigned 75+ loads weekly, tracked shipments, resolved in-transit issues, and optimized routes, reducing empty miles and detention time by 20% 
•  Designed and executed sales strategies that drove 16% revenue growth, while building and maintaining strong relationships with new and existing partners
•  Assessed key KPIs - including OTIF, TAT, cost per mile, freight payment accuracy, and capacity utilization rate, and optimized freight spend by 15% through load consolidation and backhaul planning
•  Resolved freight issues to maintain customer satisfaction, led communication with North America clients on shipment concerns, and strengthened relationships to drive retention and growth across all organizational levels
•  Deployed TMS and real-time tracking tools to enhance shipment visibility and automate workflows, eliminating logistics bottlenecks, and accelerating delivery by 25%
•  Cultivated business relationships with 3PL providers, carriers and clients, driving 20% repeat business and high satisfaction
•  Coordinated with carriers and warehousing, crafted logistics strategies to match client delivery requirements with carrier capacity, and achieved timely deliveries while minimizing disruptions
•  Orchestrated import shipments (FCL/LCL) from U.S. ports to warehouses post customs clearance, overseeing unloading, container returns, and final delivery to consignees
•  Monitored logistics operations adhered to compliance procedures and led team operations to meet performance and quality benchmarks
•  Oversaw MIS reports, tracked driver performance and productivity, ensured timely invoicing, and addressed payment delays

Key Responsibilities Areas (Business Development):
•  Accelerated customer acquisition and pipeline growth by sourcing qualified leads, crafting techno-commercial proposals, and generating invoices, contributing to a 30% increase in deal closures aligned with purchase order terms
•  Delivered tailored logistics solutions to meet customer requirements, ensuring 98% on-time delivery in full compliance with purchase order terms and conditions
•  Led customer liaison efforts, driving order fulfillment, resolving inquiries, managing complaints, and ensuring a 95%+ customer satisfaction rate
•  Collaborated with production and quality teams to track order status, verify material readiness, and generate compliant export documents, ensuring on-time dispatch and delivery
•  Drove Sales & Operations Planning (S&OP) by analyzing and improving KPIs - including lead time, perfect order rate, and quality-related returns to meet OTIF targets consistently

• M.Eng. in International Business and Engineering, SRH University of Applied Sciences, Germany | Oct. 2015 – Sept. 2017
• B.Tech. in Mechanical Engineering, University of South Australia, Australia | Feb. 2011 – Dec. 2012
• Diploma of Multimedia, Cambridge International College, Australia | Jul. 2007 – Apr. 2009
• English for Academic Purposes, University of South Australia, Australia  | Apr. 2007 – Jun. 2007
• Diploma in Mechanical Engineering, Vidhyabharti Trust Polytechnic College, India | Jan. 2003 – May 2006