Sunil Vasudevappa

14 years of experience in sales operations and 7 years in deal desk

Netapp India Ltd                                                                                                                                                                Dec ‘17’ – ‘Till date

Sales/Senior Deal desk Alayst

Sales Operations/ Process/ Project Management & Enablement:

Commercial Acumen, Deal Desk, Developing Proposals, Financial Analysis, Financial Operations, Pricing Strategies, Structuring Deals

• Serving as the focal point of contact for Americas deal registration desk team.
• Responsible for the development and implementation of new processes and procedures for effective and efficient of Americas deal registration operations.
• Track and analyse deal registrations for their approval and denial.
• Access Incentive and Compensation plans for converted deal registration.
• Work on Renewals and Tech Refresh orders.
• Check and create Contracts and Quotes and pricing.
• Execute deal registration extensions.
• Manage / Analyse opportunities through pipeline management tools.
• Manage Account ownerships for End customer accounts.
• Setup and manage team and track SLA.
• Create ad hoc reports as per management requirement.
• Create reports for weekly team meeting.
• Work closely with partners and sales representatives on deal registration issues.
• UAT Testing

Team management:

• Lead and manage a multicultural team.
• Set KPI’s and individual development plans for team members.
• Plan for additional capacity and hiring to support the business requirements as needed.

Dexler Information Solutions, Bengaluru                                                                                                                           Jan’15 – Aug’17

SAP Operations Consultant(Acting Team Lead)

Key Result Areas:

• Monitored tickets of staff members on their SAP module; tracked SLA.
• Engaged in troubleshooting issues & resolving user’s queries.
• Supervised candidate registrations, orders and server allotments for candidates
• Liaised with SAP Coordinators and Partners across globe for sales clarifications.
• Prepared reports on user usage as per management request and generate global billing reports based on user registrations for payment.
• Led team for timely delivery of quality solutions.
• Generated& validated configuration and master & user data maintenance for training servers.
• Organised weekly meetings and updated latest information on the processes.
• Executed day-day order processing and adhered to process SLA.
• Achieved accuracy level as per set SLA guidelines.
• Engaged in updating individual production, query logs and any other process related logs.
• Coordinated with Stake Holders in bridging process gaps & enable a seamless process flow.
• Acted as an SME for process performed in the team.
• Spearheaded cost utilization, scheduling and strategic planning; managed resource allocation, delivery, quality, policy and procedures
• Delivered presentations to showcase management.

Highlights:

• Successfully supported & trained over 600 Consultants to help clear their SAP Certification
• Developed various strategies / established new set-ups for expanding business.
• Led initiatives to motivate partners (through contests / incentive schemes) towards increasing business.
• Took measures to counter competition.

Previous Experience

SQS India Ltd., Bengaluru                                                                                                                                                              Oct’13 – Oct’14

SAP Analyst

VMware India Ltd., Bengaluru                                                                                                                                                    Jun’08 – Aug’12

Partner Operations Specialist

Highlights:

~In SQS India Ltd., Bengaluru

• Participated in design& development of internal testing tool for test case generation.
• Prepared logical test cases from business process and transferred the same in SQS test professional & automation.
• Analysed SAP business process designed in MS Visio by team members.
• Liaised with SQS Germany team to clarify & discuss project related activities and resolved internal project queries.
• Supervised the team to deliver project deliverables within agreed time frame and as per agreed quality standards.
• Drafted excel spreadsheets with Pivot Tables in generating reports
• Executed Forecast Analysis; conducted Ad-hoc data analysis and reporting in Excel.
• Managed special project work & initiatives around data analysis and process improvements. 

~In VMware India Ltd., Bengaluru

• Worked as Sales Operations Specialist to process NFR (Not For Re-sale)
• Worked on rebate computation programs.
• Processed deal registrations
• Supervised deal status
• Supervised licensing of VMware products and processing of VMware orders
• Drafted weekly & monthly metrics, data loader files and user & partner request reports
• Executed auditing &reconciliation of orders.
• Managed escalations &exceptions; resolved queries related to case management and distribution of workload.
• Assisted in UAT testing at launch of new tools.

• Bachelors in computer science from Bangalore University