suraj jain

1.Installation and configuration of windows and MAC operating system for desktop, laptop etc. 
2.Cleared operating system issues BSOD error, Booting issues, performance issues. 
3.Installation of licence for adobe reader, office 365, SAP, McAfee. 
4.Resolved network related issues IP configuration, Trouble shooting, LAN Wi-Fi connectivity. 
5.L1 support of routers, switches and Hub room maintenance.
6.Creating and mapping PST files and outlook related issues. 
5.USB & network printer issues, replacement of cartridge and toner. 
7.Provide application installation & support. Security support. 
8.Performing an azure  active directory task like password reset and unlocking users account. 
9.troubleshooting and replacing SMPS, RAM, HDD, Graphic Cards, NIC for desktop, laptop. 
10. Maintain the documentation of all hardware assets. 
11. Worked with different ticketing tools such as BMC remedy tool, Mange engine,simpony sammit, maintaining SLA .
12.Resolved issues by end user support and also by receiving calls from customers and providing information about the issue. 

Currently working as Desktop Support Engineer with IBM in the payroll of kaizen IT Services acting as a point of contact for software, hardware and technical support to the end user. Motivated by a desire to facilitate users and being responsible for providing technical support to the Fortis hospital. I was working as Desktop Support Engineer with IBM in the payroll of Team lease firm acting as a point of contact for software, hardware and technical support to the end users. Being part of a team of technical experts, motivated by a desire to facilitate users and being responsible for providing technical support to the Bangalore International airport internal End user. Handling complex end user scenarios and effectively providing dependable and timely resolution to all product related technical issues experienced by end users. Closure of all IT issues as per the agreed SLA timelines and following standard procedures for proper escalation of unresolved issues appropriate internal teams. Providing direct technical assistance to end users via phone, remote infrastructure troubleshooting and email and at user premises and providing first level hardware support to end users. Attending daily pending calls review meetings, weekly review meetings. Sharing Knowledge Articles with IT colleagues and posting KBs in symphony summit ticketing tool. Familiar with SLA’s, SLO’s, and KPI’s, user satisfaction, updating tickets on daily basis. Experienced in communicating, coordinating and managing rented vendor laptops with Lenovo, dell, HP for hardware related issues, and to arrange pre-requisites for vendor as per need.

My name is suraj. I am basically from shravanabelgola but currently staying at bangalore. I did my graduation with 7.5 CGPA from VTU university.