Sushanth Sajjan

• Application Development Associate Manager deployed in practices focused on Retail, Food n Beverage and Revenue management streams. • Involved in several projects in multi-theme park, leading multinational Retail corporations and Online retailers in USA, United Kingdom and UAE on Application Operations and Project & Portfolio Management System activities. • Having 15+ years of experience in working with IT Industry.

• Application Development Associate Manager deployed in practices focused on Retail, Food n Beverage and Revenue management streams. • Involved in several projects in multi-theme park, leading multinational Retail corporations and Online retailers in USA, United Kingdom and UAE on Application Operations and Project & Portfolio Management System activities. His specialization is Application operations, Deployment Support & Operations, Financial revenue management, and Digital implementations. • Having 15+ years of experience in working with IT Industry. • Worked as Technical Architect in Retail Domain • Having experience on Retails Stores and Concepts. • Conversant with the ITIL concepts & deep firsthand ITIL process integration & implementation, & system monitoring and experience on application support project as per the ITIL Service standards with deep expertise in Retail Stores Operations, Point of Sale support, Requirements gathering and RFP building. • Retail Store operation - Experience of working in a store to understand the impact and risk caused by the failure of IT system for various retail clients. • Conversant with all phases of ITIL process like L1 Support, L2 Support & L3 Support. With good understanding of Incident Management, Problem Management & SLA. Good exposure to various ticketing tools like Service Now, Remedy & Jira • Good with various phases of Incidents and better understanding of priorities and the impact. • Functional knowledge on Retail, Ecommerce & entire stores operations functionality • Possess good knowledge Project Management, Team Handling, BCP Process, Appraisal & Team handling • Firsthand Experience in tools like ServiceNow, Confluence, Remedy, Jira • Initiative-taking professional with effective communication skills and good collaborator

Bachelors in Commerce, Splunk basics and completed ITIL foundation.