beBee background
Professionals
>
Byculla
Sushil Barai

Sushil Barai

IT analyst

Technology / Internet

Byculla, Mumbai

Social

Services offered

A skilled Service Desk Specialist with strong experience in managing daily IT Service Desk activities including Incidents, Cases, Change Management, Monitoring systems, and providing critical user support via calls, emails, tickets & monitoring tools. Proficient in using ticketing tools like ServiceNow (SNOW), BMC Remedy & SysAid And monitoring tools like LogicMonitor, SolarWinds, Cisco Meraki & Vodaphone Cove, along Expert experience in Microsoft Active Directory, intermediate experience in Azure Active Directory, SAP CRM & beginner experience SAP Basis system administration and troubleshooting. Adept at working under pressure, managing high/critical-priority issues, major incidents (MIM) and consistently ensuring optimal system performance. Currently working as an IT Engineer at Protera Technologies.

Service desk specialist
It engineer
Approximate rate: ₹ 250 per hour

Experience

Total experience of 4 years. 3 years in a webchat process & 1 year as an IT analyst/ Service Desk analyst.

Education

TYBCOM, SSC, HSC, MSCIT

Professionals who compete with Sushil

Professionals in the same Technology / Internet sector as Sushil Barai

Professionals from different sectors near Byculla, Mumbai

Other users who are called Sushil

Jobs near Byculla, Mumbai

  • Work in company

    Senior Lead Analyst

    Infosys BPM

    This is a full-time on-site role for a Senior Lead Analyst based in Mumbai. The Senior Lead Analyst will be responsible for analyzing data, generating strategic insights and creating actionable recommendations to inform business decisions. ...

    Mumbai, Maharashtra

    1 month ago

  • Work in company

    Business Analyst

    Talent Worx

    Business Analyst Years in Oil & Gas and CRM. · Gather business requirements from stakeholders across exploration, production, sales, and operations. · ...

    Mumbai, Maharashtra, India

    1 week ago

  • Work in company

    Solution Analyst

    UST

    Design collection solutions using PowerCurve Strategy Management and Originations product. · ...

    Mumbai, Maharashtra

    1 month ago