
Sushil Barai
Technology / Internet
Services offered
A skilled Service Desk Specialist with strong experience in managing daily IT Service Desk activities including Incidents, Cases, Change Management, Monitoring systems, and providing critical user support via calls, emails, tickets & monitoring tools. Proficient in using ticketing tools like ServiceNow (SNOW), BMC Remedy & SysAid And monitoring tools like LogicMonitor, SolarWinds, Cisco Meraki & Vodaphone Cove, along Expert experience in Microsoft Active Directory, intermediate experience in Azure Active Directory, SAP CRM & beginner experience SAP Basis system administration and troubleshooting. Adept at working under pressure, managing high/critical-priority issues, major incidents (MIM) and consistently ensuring optimal system performance. Currently working as an IT Engineer at Protera Technologies.
Experience
Total experience of 4 years. 3 years in a webchat process & 1 year as an IT analyst/ Service Desk analyst.
Education
TYBCOM, SSC, HSC, MSCIT
Professionals who compete with Sushil
Professionals in the same Technology / Internet sector as Sushil Barai
Professionals from different sectors near Byculla, Mumbai
Other users who are called Sushil
Jobs near Byculla, Mumbai
-
Working along senior management, Analyst/Associate are responsible for the production and development of client reports and deliverables. As an Analyst/Associate you will have access to all the latest research in the banking industry to help create insights that are presented to ...
Mumbai City1 day ago
-
We are hiring for a reputed Banking client for the following positions in Navi Mumbai: · 1. Business Analyst - Corporate Banking · 2. IT Business Analyst - Risk Management · 3. IT Business Analyst - SME · 4. IT Business Analyst - Accounting · Location: Navi Mumbai · Experience: 7 ...
Navi Mumbai1 week ago
-
Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the ecommerce domain. Possesses overall understanding of applicable business processes and workflows. · ...
Goregaon, Mumbai, Maharashtra1 month ago