Susmitha T

Results-driven Key Accounts Management professional with 2+ years of experience excelling in resolving delinquent accounts, achieving collection targets, and ensuring exceptional customer satisfaction. Demonstrates meticulous attention to detail, outstanding teamwork, communication, and exceptional interpersonal skills. Proven ability to effectively manage time and lead teams to achieve goals

KEY Accounts Manager • OYO ( Oravel Stays Pvt Ltd)            Aug 2019 - Dec 2019

• Proactively managed and nurtured KEY Corporate Accounts, resulting in a significant increase in extraction through effective cross selling and achievement of targets
• Conducted regular visits to corporate accounts, effectively communicating and explaining new schemes and benefits to enhance customer satisfaction
• Demonstrated strong invoicing management skills, efficiently handling credit payment and recov- ery processes
• Successfully managed client experience and handled escalations, ensuring customer satisfaction and loyalty
• Expertly resolved all booking related issues and provided comprehensive education on Self Care Portal to enhance customer self-service capabilities.

Senior Sales Officer • Cholamandalam Investment and Finance Company Limited

• Led and supervised a team of 3 Sales Executives as the Sales Team Leader in the sales department, ensuring optimal performance and productivity.
• Successfully generated a high volume of home loan needs through various channels, showcasing exceptional sales skills and strategies.
• Effectively communicated and educated customers on company policies, benefits, terms, condi- tions, and services, resulting in enhanced customer satisfaction and loyalty.
• Conducted regular meetings with Direct Sales Agents, builders, and contractors to align sales efforts and maximize business opportunities.
• Efficiently managed the end-to-end file processing process, from login to disbursement, ensuring accuracy and adherence to established guidelines.
• Consistently surpassed targets set by the BranchSales Manager/Area SalesManager, demonstrat- ing exceptional salesperformance and commitment to achieving goals.
• Thoroughly verified queries during both pre-sanction and post-sanction stages, ensuring compli- ance with regulations and minimizing risks.
• Conducted property and business visits alongside the Area Credit Manager, fostering strong relationships and a deep understanding of customer needs.
• Expertly handled credit-related queries, providing accurate information and guidance to cus- tomers.
• Ensured timely clearance of the Risk Control Unit, minimizing delays and ensuring smooth loan disbursements.

Master of Business Administration - MBA • K L University, Vad- deswaram,vijayawada

MARKETING AND FINANCE • Grade: 8.5