swapna shivananjaiah

I am an experienced CRM Test Lead with a strong background in leading end-to-end testing strategies for complex CRM implementations and integrations. With a proven track record of ensuring high-quality delivery, I specialize in functional, integration, UAT, and regression testing across platforms like STIBO STEP MDM, Microsoft Dynamics, and CRM.

My expertise includes test planning, team leadership, stakeholder management, and defect lifecycle management, ensuring smooth delivery in both Agile and Waterfall environments. I’m passionate about driving quality through structured processes, automation enablement, and risk-based testing strategies.

I thrive in collaborative environments where I can lead cross-functional teams, mentor testers, and partner closely with business and technical stakeholders to align testing with strategic goals. My ultimate aim is to ensure CRM solutions deliver seamless and reliable customer experiences.

Core Skills:

Test Leadership & Strategy

CRM Platforms (Dynamics 365)

Test  Manual Testing

UAT Coordination & Stakeholder Communication

Agile & Waterfall Methodologies

Defect & Risk Management

End-to-End Customer Journey Testing

Experienced Test Lead with a strong background in leading and delivering high-quality testing initiatives for CRM platforms ( Microsoft Dynamics) and STIBO STEP MDM solutions. Proven expertise in test strategy development, end-to-end manual testing, UAT coordination, and stakeholder management across complex enterprise environments.

Skilled in defect management, test execution, and cross-functional team leadership, ensuring seamless integration and reliable performance of customer and master data management systems. Adept at working in both Agile and Waterfall methodologies, with a focus on quality, efficiency, and business alignment.

Key Areas of Expertise:

CRM Test Leadership ( Dynamics 365)

STIBO STEP MDM Manual Testing

End-to-End Functional & Integration Testing

Test Planning & Strategy

Defect Management & Quality Assurance

UAT Management & Stakeholder Collaboration

Agile & Waterfall Delivery Models

Master of Technology (M.Tech) – Specialized in Information Technology, with a strong foundation in software development, quality assurance, and enterprise systems.

Bachelor of Computer Applications (BCA) – Built a solid base in programming, database management, and system analysis, laying the groundwork for a career in software testing and quality engineering.