Swati Chahar

I an experienced professional with 3 years of tenure at Reliance Retail's B2C division, Ajio. Proficient in dispatch, sorting, segregation, and vehicle unloading, she ensures streamlined operations, efficient order management, and seamless logistics. My expertise and dedication contribute to the smooth functioning of the department, ensuring timely delivery

#‑ Working with Reliance Industries Limited on project of AJIO.Com ‑ JIT
Marketplace (B2C) in RTO and RTV (Returns) department.
Leading the AJIO.Com Online B2C (E‑commerce) Operation.
Running the operation with modules (SAP, Sterling & WMS).
Ensure all returns are shipped to vendors in a timely manner in adherence to
delivery.
Follow up with the line haul team for returns vehicle.
Ensure all employees are aware regarding the tasks and responsibilities & follow the
process define as per SOP.
Responsible for monitoring team performance and grow to the down team.
Managing the operations in good manners without any serious incidents.
#‑ KRA in Returns Processing
1. RTO ‑ Return to Origin
To ensure that the sales return material is stored as per the category defined in
WMS.
Short out any issues related with warehouse & delivery to vendors.
Manage customer & retailer returns to warehouse under TAT.
Product validation of customer return / undelivered shipments and their
classification into good and bad inventory.
Returns inventory management to ensure material integrity.
2. RVP ‑ Reverse Pickup
Taking care of vendor wise segregation of meterial to stock the material for sorting
and ensure to ready that material for return to vendors.
Handling the process of RTV Sorting systematically in SAP as well floor management
for same.
RTV Dispatch management for all the activities of Dispatch from boxes packing to
vehicle loading along with documentation.
Manage all soft Data of RTO return and RTV

1. B.sc from Maharishi Dayanand University 
2. B.ed from Maharishi Dayanand University 
3. Pursuing Mba from Suresh Gyan  Vihar University