Syed Ansaruddin

As a meticulous and industrious professional with 23 years of experience in Sales, Projects, Business Automation, and Care Domains, I bring extended expertise in Sales Consulting, Strategic Planning, Customer Service, Business Development, and Team Management. My solutions-focused approach allows me to thrive both independently and collaboratively. As a result-oriented leader, I maintain highquality standards to tackle challenges in fast-paced, high-turn industries. My abilities include analyzing, organizing, and managing challenging projects that drive growth through individual and product achievements. I excel as a persuasive communicator with exceptional management skills, relating effectively to people at all levels of business and management. Additionally, I offer valuable insights, keen analysis, and a team-oriented mindset to implement best practices and achieve business excellence. I’m adaptable, think outside the box, and possess strong problem-solving and analytical skills. Working well under pressure, meeting strict deadlines, and handling multiple deliverables are second nature to me. Overall, I approach my work with discipline, versatility, and a big-picture perspective.

Dell Technologies Renewal Sales manager – II (Sept 2004 – Present) - **Inside Sales Manager2** since December 2015, leading a team of Senior Sales Representatives driving Dell renewal through Channel and Direct segments. Achieved high growth records and outstanding Tell Dell scores. **Dell UKI CSB Online/ACD/OB Sales** - Managed 16 direct reports to drive Revenue Unit Margin (RUM) and Customer Experience (CE). **DELL Virtual Store Project** - Successfully managed 23 tenured agents to provide a one-stop solution for all consumer customers. Completed the project within two quarters without compromising financial metrics, resulting in the entire floor transitioning to a virtual store. **EMEA CSB Chat Project Manager** - Led the EMEA CSB Chat team to drive RUM and CE. **Pilot Irish Sales Team** - Contributed to improving demand and profitability. **Purchase Experience Enhancement** - Achieved an 8% improvement in QTD scores during Q4 FY9.

IIM BANGALORE / DELL EDGE BANGALORE Sept 2022 – October 2023 Executive Leadership Program Completed Executive Leadership progress from AIIM Bangalore / Dell AIIBM HYDERABAD March 2004 – April 2007 Masters Of Business Administration OSMANIA UNIVERSITY March 2001 – June 2004 Graduation with specialization in commerce