Syed Fahim Alam

Advanced Application Engineer

Extensive 10+ years of experienced MES senior engineer with Expertise in Global Project Implementation, Integration, support, application test, customer training and managing diverse teams effectively. My expertise spans across the oil & gas, chemical, food and beverage and steel industries with a strong focus on both on-premises and cloud-based solutions.

Core Competencies & proficiency in Industrial Automation Advance MES Applications I.e.  (Shutdown analyzer, safety element analyzer, SIL calculation, Bypass management, MOC, Alarms Metrics & Reporting, Alarm Management, Plant Historians For “Alarms, Events, Shutdown, Equipment, assets Management & monitoring Systems to generate KPI, reports, online visual, plant information, plant overview and indicators” and  Operation management applications which include Operation Monitoring, logbook applications, operating instruction, Planning & scheduling, EBR application, warehouse management, recipe management, Bill of Material (BOM), and work order with Integration of these application with DCS, PLC & SCADA, other MES systems and ERP-SAP systems. 

Advanced technical skills in Cloud & DevOps Engineering, product development, and leveraging modern technologies C#, HTML, CSS, .Net, Virtual machine, Windows servers, Linux, IIS, SQL Server, Oracle in project delivery & support. Skilled in implementing methodologies and best practices for ensuring high-quality and efficient system deployments. 

Responsibility for understanding customer processes, gathering requirements, high level technical analysis of specifications & designing of MES solution architectures, integration and implementation of MES solutions including installation, configuring, testing, and validation. Ensured seamless project execution by providing regular updates to customers and project management teams, recording punch items, and preparing comprehensive functional and detailed design documents, conducting FAT & SATand site handovers, ensuring adherence to timelines and quality standards.

Project and stakeholder management with customer-centric approach & proven ability to identify opportunities for system upgrades, migrations, and inside sales by keeping customers informed about new releases, hotfixes, and patches, ensuring systems remain up-to-date and operationally efficient. Holding full accountability for end-to-end project activities, ensuring timely and quality-driven delivery. Problem Solving, Continuous Improvement Exceptional troubleshooting, analytical, and diagnostic skills for resolving complex technical challenges. Adept at technical budgeting, estimation, and addressing technical queries, while delivering product demos & POC to stakeholders.

Responsible for customer technical support post completion of project by taking cases/SR from salesforce case management system & providing resolution utilizing remote connection via online mediums, managing escalations, meeting SLA commitments, and coordinating with cross- functional teams, including Development, sales & project. Partnering with product and program management to identify, prioritize, and address key product issues, including new requirements, enhancements, and bug fixes.

A solutions-oriented mindset, focused on continuous improvement and leveraging technology to deliver innovative outcomes.

B.E ELECTRICAL & ELECTRONICS

JUNE 2014

Patel Institute of Technology, Bhopal 

University- RGTU, Bhopal, India.