T MAHESWARA REDDY
Technology / Internet
Services offered
I am writing to express my interest in the Senior Technical Support Engineer / Application Packaging Specialist position. With over 4 years of experience providing enterprise-level support and application packaging solutions for Revenera (Flexera) and Kia Motors, I bring a proven record of delivering high-impact technical resolutions, optimizing system performance, and enhancing customer satisfaction across global clients
Experience
I am writing to express my interest in the Senior Technical Support Engineer / Application Packaging Specialist position. With over 4 years of experience providing enterprise-level support and application packaging solutions for Revenera (Flexera) and Kia Motors, I bring a proven record of delivering high-impact technical resolutions, optimizing system performance, and enhancing customer satisfaction across global clients. In my current role at Revenera, I serve as a Senior Technical Support Engineer specializing in InstallShield, MSI/MSP packaging, and Windows Installer technologies. I’ve successfully resolved complex installation and build issues for enterprise clients—reducing critical incident resolution time by 30% and maintaining a 95%+ CSAT score. My work includes collaborating with development teams to analyze product defects, guiding customers through version migrations (InstallShield 2016 → 2024), and supporting CI/CD automation to streamline release cycles. Prior to this, at Kia Motors
Education
Bachelor of Engineering in Mechanical Engineering
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