Tejashree Gawade

Over 2.5+ years of experience in the IT Industry, experienced in designing, developing, and implementing of ITSM. Experience in various IT Services of Service-Now tools like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, and Integration with Web Services.

1. Experience in Requirements understanding and analyzing.
2. Experienced in the development of the ServiceNow application.
3. Experienced working with import set and transform map.
4. Expertise in User, Group, and Role Administration
5. Good experience in creating solutions based on ServiceNow best practices
6. Process like Incident and Change Management in ServiceNow.
7. Experience in working with UI Policies, Data Policies, and UI Actions
8. Experience in working with Service Catalog, Catalog items, Order guide, Record Producer, and Content Items in ServiceNow.
9. Experience in working with workflows and Flow Designers.
10. Experienced in creating and configuring SLAs.
11. Experienced in working on ACLs.
12. Experienced in working on Client and Server-side scripts. Experience in development: Business Rules, Script Includes, UI Policies, UI Actions, Glide API.
13. Experienced in working on Background Scripts.
14. Experienced in JavaScript, HTML, CSS, java, SQL etc.