Thilak Kumar

At DXC Technology, I provided frontline technical support to American clients via inbound calls, resolving desktop, Azure, and IBM Notes issues. I managed user profiles in Active Directory and Mainframe ensuring seamless access. Utilizing ServiceNow and RSA SecurID, I efficiently managed tickets and authentication, maintaining meticulous documentation. I collaborated closely with teams to swiftly resolve complex issues, exceeding SLA targets. Actively participating in knowledge sharing and training enhanced team capabilities and service delivery

Highly skilled and customer-oriented Technical Support Engineer with a strong track record in troubleshooting software and hardware issues. Proficient in resolving complex technical issues promptly to minimize downtime and ensure client satisfaction. Experienced in VMware, ServiceNow, networking, IBM Lotus Notes, RSA authentication, Microsoft apps, Active Directory, Mainframe, and Azure

Bachelor of Engineering (Electronics & Communication Engineering)

• Vel Tech College, 2014-2018
• Percentage: 70.4%

High School (12th Grade)

• Mount Zion, 2013-2014
• Stream: Computer Science
• Percentage: 72.5%

High School (10th Grade)

• Mount Zion, 2011-2012
• Percentage: 78.6%