Tripti Upadhyay

[Immediate Joiner] Over 5 years of extensive experience in Courier and Vendor Management with hands-on experience in Client Servicing ,Operational Leadership and good knowledge of Excel.reverse logistics

Blue Dart

Full-timeDec 2021 to Aug 2022 (9 months)

1.Managing overall Reverse Logistic Process. 2. To ensure timely pickups from customers by coordinating with logistic partners. 3. Managing Return to shipper shipments and to work continuously on improvement in seller experience. 4. Managing customer experience matrix in Reverse Logistics leg. 5. Managing seller disputes, identification of gaps and to ensure continuous improvement. 6. Need to minimize the TAT failure and plan strategies accordingly. 7. Managing overall in Reverse process and drive cost saving initiatives. 8. Managing team and work towards having superior customer as well as seller experience. 9. Monitoring and auditing of daily, weekly & monthly performance reports to ensure smooth execution of operations. 10. Prepare regular reports of progress and forecasts to internal and external stakeholders using key accounts metrics.

MBA/PGDM-Jaipuria Institute of Management, Ghaziabad (FULL TIME)