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UJJWAL VERMA

UJJWAL VERMA

Sr. Associate

Customer Service / Support

Kolkata, Kolkata

Social

About UJJWAL VERMA:

Customer-focused professional with 3+ years of experience in customer service and operations. Skilled in resolving queries via phone and email, ensuring high first-contact resolution and improved customer satisfaction (CSAT). Adept at multitasking and escalation handling with proven experience in training and mentoring teams.

Experience

Customer-focused professional with 3+ years of experience in customer service and operations. Skilled in resolving queries via phone and email, ensuring high first-contact resolution and improved customer satisfaction (CSAT). Adept at multitasking and escalation handling with proven experience in training and mentoring teams.

Education

B. Tech – Electronics & Telecommunication, Trident Academy of Technology (BPUT), 2016
Class XII – Science, D.A.V. Public School (CBSE), 2010                                                                 Class X – D.A.V. Public School (CBSE), 2008

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