Umamaheswaran Sethu

I am residing in India I have a experience in 12+ years I specialised skill in MS excel and reconciliation and MIS.

Current Experience July 2013 to Till date 
 

Company Name  : HSBC Limited, Chennai, Tamil Nadu, India.

Designation          : Assistant Manager 

Domain   : Banking – Mortgage Dept   

Job Profile 

• Collecting Home loan Credit and Property documents from HSBC Bank PAN India branches and lawyers. • Analyzing and rectifying accounting errors and original property documents updation errors in customer accounts. • Updating in our internal system and MIS and archived the vendors • Solving and Reverting customers queries raised by Call Centre / Branches on E-mails, E-helplines or through Request Management. • Preparing vouchers to charge the customer based on queries if applicable • Providing CERSAI search report before loan disbursement and registering property details post disbursement and doing Satisfaction/Deregister after account closed. • Releasing of No dues letter and Original Home Loan property documents post closure of the loan. (This involves release of Original Legal Home Loan documents along with Lien Removal Letter, Undated Cheques/Post Dated Cheque and excess refund cheque, if any, post loan closures – Foreclosure, Collections Closure as well as Auto Closures). • Handling escalations by investigating the case and escalating the same to higher management in order to resolve the same within TAT. • Coordinating with various departments and analyzing the processes to reduce the Turn Around Time (TAT) to the minimum. • Preparation of reconciliation reports and MIS Reports on Daily, Weekly, Fortnightly and Monthly Basis to evaluate the volume and improve the process. • Maintaining TATs to ensure compliance of 100% resolution of Customer queries and ensuring that all complaints are resolved within defined TATs. • Assisting new team members with product & process knowledge. 

Previous Experience: 1 

Company Name: TCS Limited, Chennai.     

Designation        : Process Associate    

Process               : Telstra (Telecom)     

Location             : Chennai, Tamil Nadu, India.

Period                 : February 2012 to July 2013 

Job role 

• Handling customer disputes and queries. • Receiving customer queries through request tool called Maxim to connect with customer to receive customer request directly, will investigate and the customer query/dispute and provide the resolution • Based on investigation result will crediting or debiting the customer account.   

Previous Experience: 2 
Company Name    : GNSA     

Designation            : Processing Officer     

Process                    : Citi Bank     

Location                  : Chennai, Tamil Nadu, India.

Period                      : March 2010 to February 2012 


Job role 
• Circulation of historical presentation files to all locations for PDC Cheques. • Follow-up for presentation dates to all location. • Follow-up for bounce with all location and interacting for bounce circulation with clients  • Follow up for Historical, Representation & Incremental Presentation recons with all the locations according to the target’s dates andpreparing reconciliation data. Preparing line monitoring report and make tally with asset and liabilities. • Dispatch of customer settlement or intimation letters and reconciling outstanding customer loans. • Preparing Clearing MIS for TPC clearing checks on daily basis • Preparing CITI PL Proofing MIS • Presenting cheques for clearing. • Handling standard instruction proofs. 
 

Under Graduation     : B.com with 64.00% – 2005 to 2008 
Institution         : Parvathy’s Arts and Science College, Dindigul under Madurai Kamaraj University