About Umang Agarwal:
I am a highly motivated and progress-focused individual with a long-standing background in the E-commerce and service industries. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to an organization. My diversified experience across various industries makes me a good fit, it also strengthens my capability of wearing a lot of hats, leading a team, motivating team, helping the company to grow.
Experience
LIVSPACE, Gurgaon
GM – Operations Control (Last Mile Operations)
Present - 2022
- Building Planning & Internal Operations for handling North/West operations.
- Handling end-to-end Interior Designing projects with the right acumen.
- Continuing to develop a forward-looking S&OP process by changing the mind-set amongst all departments.
- Deliver cost improvement by building or involving 3rd party tools (ERP).
- Established budgets and financial forecasting to ensure activities remain within the approved budget.
- Provided technical planning and material support for complex projects, resulting in increased customer satisfaction.
- Coordinated production schedules and optimized resource allocation, resulting in increased productivity and reduced costs.
- Handled key accounts such as BYJUs, Aakash Institute, Amazon as an Account Manager.
- Handled Programs to infuse my past skills in building the system as a Program Manager. Building complex consoles, error reports and dashboards.
- Collaboration cross-functionally with business analysts, developers and testers to explain new process transformations.
- Continuing cross-functionally to provide support during the project lifecycle.
- Built Project Closeout process to fetch the Actual Margin achieved.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 15.67 %.
- Developed and cultivated lucrative relationships with old clients through effective communication and exemplary interpersonal skills, which led to the recovery of 76.23% retention payment.
- Built end-to-end Commercial Interior Designing Process.
Flipspaces, Bangalore
AGM Operations
2021 - 2018
- Headed Pilot Projects such as Sanitization of Office Spaces and Artificial Intelligence-based Biometric scanner devices for enabling touchless operations.
- Managed 25+ large-scale projects with a focus on staying within schedule, budget, and client/brand parameters.
- Drove operational improvements which resulted in savings and improved profit margins by 13%.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
- Led Client Service team of 20+, working in correlation with the implementation team. Checked on quality control, seamless implementation, and timely delivery.
- Addressed long-standing problems by structuring and implementing cost-saving methods.
- Worked with multiple stakeholders across the organization to recommend and implement changes to operations processes and other tools.
- Leading Team meetings as well as one on one sessions to discuss performance, actions, and areas of opportunity.
- Managed responsibilities such as Profit & Loss, Supply Chain Management, Risk Management, Inventory Management, and Monitoring Billing
Quikr India Pvt Ltd, Bangalore
City Manager and Pilot Project Lead
2018 - 2016
- Managing At-Home Diva (On-demand in-home beauty), Diva & Dapper (offline Salon), and Handymen Services segments.
- Monitoring of complete P&L for At-Home Diva and Handymen Services.
- Planned and coordinated numerous marketing and public relations events, resulting in a significant increase in new customers by 27%.
- Proposed new strategies to retain customers, resulting in a 7% decrease in cancellations.
Honeywell International, Gurgaon
IT Incident Management
2016 - 2015
- Handled day-to-day technical issues raised by the Honeywell employees.
- Increased customer satisfaction by resolving product or service issues by 6%.
Hira Outdoor Agency Pvt Ltd, Meerut
Vendor Management Analyst
2015 - 2014
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Education
MBA - Operations (2012 - 2014)
Narsee Monjee Institute of Management Studies (NMIMS) University, Mumbai
Bachelor of Technology - Computer Science (2009 - 2012)
MPSTME, NMIMS University - Mumbai
Professionals in the same Construction / Facilities sector as Umang Agarwal
Professionals from different sectors near New Delhi, New Delhi
Other users who are called Umang
Jobs near New Delhi, New Delhi
-
Human Resources
1 day ago
Trendy Online Solution Delhi, India Internship, Full time· About the internship: · Selected intern's day-to-day responsibilities include: · 1. Develop job descriptions and specifications for vacancies & Advertise job openings through various channels · 2. Screening resumes and conducting interviews · 3. Selecting and hiring qualified ...
-
Auto Driver
5 days ago
C2C Manhold India Pvt Ltd Noida, India Full timeJob Requirements · Job Title: Auto Driver · Company Name: C2C Manhold India Pvt. Ltd. · Location: Sector 63, Noida · Salary: ₹10,000 - ₹25,000 per month · Qualification: 12th Pass and above · Job Description: · C2C Manhold India Pvt. Ltd. is seeking Auto Drivers to join their te ...
-
YouTube Head
1 day ago
Unacademy Delhi, IndiaJob Description: · 1. Content Strategy: · a. Curate a comprehensive content strategy that aligns with the educational objectives of our platform. · b. Identify key / trending topics, curriculum areas, and important exams to create relevant and valuable content for our Learners. ...