Veda Santosh Badam

Dynamic, dedicated & Strategic IT Leader with multi-cultural & diversified experience in heading delivery of customized solutions / service / products that engage executive management and diverse teams at all levels; targeting for leadership opportunities in Delivery Management / Project Management with an organization of high repute.

• ITIL V3, Oracle & AWS Certified Solutions Architect with 17+ years of experience spanning senior level roles in Service Delivery, Customer/Account Onboarding, Growth Strategy, Talent Acquisition & People Leadership with active contribution towards maintaining SLAs and CSAT
• Currently working at a management capacity with 4PI Infotech Pvt. Ltd.; spearheading a high empowered team of 25+ Professionals for managing the Managed Services & Professional Services Portfolio 
• Expertise in working on various implementation/upgrade and migration projects in a fast-paced environment 
• Success in leading end-to-end perfection across Incident, Service, Change, Problem and Escalation Management with excellence in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction 
• Excellence in identifying new business opportunities by selling organization scope to the existing client, managing day to day service delivery, & rate negotiations of fulfilled opportunities 
• Steered efforts towards executing the change initiatives (to ensure availability, performance, and reliability of the systems impacted by the change) 
• Special mention includes leading Client Service Operations to ensure that Knowledge Base on proper functioning of business process; strong project management skills, including ability to lead multiple simultaneous projects
• Participated in monthly operational review meetings with stakeholders on metrics, KPI’s and work on improvement plans to improve rendered services 
• Key People Leader: skilled to build, train, mentor, guide, motivate and retain top performing cross functional technical teams while being Team Player having fast learning curve along with analytical, problem solving, planning, communication & interpersonal skills

• MCA from Osmania University
• Certified Independent Director
• Certified AWS Solutions Architect
• ITIL V3 Foundation Certified Professional