Veera Raghavan

A result-oriented and performance-driven professional with an experience of over 19+ years in the IT industry;
hands-on experience in Program/ Project Management, Offshore/Onsite Management, providing production
support services, error tracking & resolution and Delivery Management  Rich experience in working in various domains including Banking & Financial Services (Core, Investment and
Retail Banking), Healthcare (Hospital & Schedule Management) and Health Insurance domains
 Expertise in managing complex programs/ projects, using Waterfall, Agile (Scrum) and Extreme Programming
methodologies, investigating & resolving production escalations, working with the Tech Team and responding
to customer queries
 Acted as Delivery Anchor; provided strategic direction regarding technologies and solutions to the Delivery and CSM
team, participating in CDO level meetings to uncover opportunities, and developing relationships with global
customers to help further sprint business and ensure customer satisfaction
 Rich experience in identifying and tracking defects, working on incident management, extracting functional
requirements and translating the same, ensuring seamless transitioning of all teams within SBU from
conventional life cycle methodology to Agile Coaching Teams effectively on Scrum or Kanban
 Active in ensuring that the program and project reviews are regularly and effectively conducted to drive plan, monitoring and controlling the delivery of program to schedule, budget and to the agreed quality level  Effective in setting and delivering goals & objectives for the department within the Business Planning Process in
line with the company's strategic aims & objectives
 Proficiency in presenting new ideas to corporate executives in order to gain permission to develop product lines;
competent in evaluating existing applications and performing updates and modifications
 Successfully headed the implementation of Talent Technology with only 5 resources and later sustainably
expanded to a team of 78 resources with project margin of 55%
 Proven success in managing multiple projects, programs and portfolios in India and US; rich experience in
managing software problems and defects (Incidents) using different bug tracking systems (Jira, Serena Track
Record, Rational Clearquest, Bugzilla)  An out-of-the-box thinker with strong interpersonal, organizational, management and relationship building skills;
possess strong business acumen and the capability to convert the visuals into reality

E2E project management, Delivery based account mining, DMI SPOC, handle multiple accounts with team size of 171 resources, Expert in fixed bid project implementation, RFP SPOC to lead all delivery related customer presentation, Good team player. More details in resume...

Master of arts - Public administration