Venissa Dsouza V

Venissa Dsouza

Bengaluru, Bengaluru Urban

This professional is in active search of jobs

engineering Freelancer

About me:

A dedicated Team Leader with 10 years of experience in Billing, Invoice and Telecom expense management in MNC. Hard-working Individual who performs and delegates all her multiple duties in a respectful and professional manner. Efficient & organized at prioritizing tasks and working with team members.

Education:

BCOM     St Agnes College, Mangalore, India, 2006-2009 

PGDBA   Symbiosis institute of management studies, India, 2010-2014

Experience:

 

CAREER SNAPSHOT:

 

Billing Operations Team Lead    Apr 2018 - PRESENT
Telecom Specialist    May 2015 - Mar 2018
CABS specialist    Oct 2013 - April 2015
Billing Analyst    Mar 2010 - Mar 2013
  

 

 

JOB ROLE

 

BILLING OPERATIONS TEAM LEAD – NTT Global

  • Perform Telecom Specialist duties listed in previous job role.
  • Monitor daily workflow of the team & Ensure invoices are processed by team within 3 days SLA
  • Allocate disputes to team on Monthly basis
  • Collate information from the team on Disputes and present to the management.
  • Ensure escalations are responded & Train, Provide direction, guidance and assistance to the team 
  • Work on Automating invoices.

 

TELECOM SPECIALIST - Dimension Data (NTT Global)

  • Ensure invoices are validated and processed.
  • If discrepancies in invoice, validate with the client and dispute with the vendor 
  • Ensure that the disputes raised are resolved within SLA, if not follow up with the vendor 
  • Ensure that all invoice items are assigned with appropriate general ledger codes
  • Raise disputes, file with vendor and reconcile savings

 

CARRIER ACCESS BILLING SPECIALIST – CHR Solutions

  • Process Usage for different clients on daily basis 
  • Update usage on MS Excel and inform account manager if errors found 
  • Prepare Bills and client specific report 

 

BILLING ANALYST - Cable & Wireless Worldwide

  • Ensure completed orders are billed on daily basis
  • Ensure customer requests and queries are resolved and registered in appropriate systems. 
  • Ensure all the manual bills and invoices are prepared and sent to the customer
  • Produce customer related reports and information as required

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