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A dedicated Team Leader with 10 years of experience in Billing, Invoice and Telecom expense management in MNC. Hard-working Individual who performs and delegates all her multiple duties in a respectful and professional manner. Efficient & organized at prioritizing tasks and working with team members.
BCOM St Agnes College, Mangalore, India, 2006-2009
PGDBA Symbiosis institute of management studies, India, 2010-2014
|Billing Operations Team Lead||Apr 2018 - PRESENT|
|Telecom Specialist||May 2015 - Mar 2018|
|CABS specialist||Oct 2013 - April 2015|
|Billing Analyst||Mar 2010 - Mar 2013|
BILLING OPERATIONS TEAM LEAD – NTT Global
- Perform Telecom Specialist duties listed in previous job role.
- Monitor daily workflow of the team & Ensure invoices are processed by team within 3 days SLA
- Allocate disputes to team on Monthly basis
- Collate information from the team on Disputes and present to the management.
- Ensure escalations are responded & Train, Provide direction, guidance and assistance to the team
- Work on Automating invoices.
TELECOM SPECIALIST - Dimension Data (NTT Global)
- Ensure invoices are validated and processed.
- If discrepancies in invoice, validate with the client and dispute with the vendor
- Ensure that the disputes raised are resolved within SLA, if not follow up with the vendor
- Ensure that all invoice items are assigned with appropriate general ledger codes
- Raise disputes, file with vendor and reconcile savings
CARRIER ACCESS BILLING SPECIALIST – CHR Solutions
- Process Usage for different clients on daily basis
- Update usage on MS Excel and inform account manager if errors found
- Prepare Bills and client specific report
BILLING ANALYST - Cable & Wireless Worldwide
- Ensure completed orders are billed on daily basis
- Ensure customer requests and queries are resolved and registered in appropriate systems.
- Ensure all the manual bills and invoices are prepared and sent to the customer
- Produce customer related reports and information as required