
VIDHYA LAKSHMI
Customer Service / Support
About VIDHYA LAKSHMI:
Highly self-motivated and goal-oriented personnel committed to pursuing a long-term career. Has strong analytical and problem solving skills and ability to follow through with various activities and projects from inception to completion.
Experience
Employer : AVANTOR (VWR) [Partially Voice & Non Voice Process]
Duration : From August 2019 to May 2024 [ 4 years 9 month]
Designation : Customer Service Associate (U.S Process-Non voice)
About Process : Processing Customer PO, Resolving Order related issues, Handling Internal & External inquiries, Cross referencing and Communicating with suppliers, customers and sales representatives.
Role Played :
- Handled Customers in Sales force and C4C & closing 30+ cases daily.
- Placing Sales order for shipping laboratory products & Chemical products.
- Educating team members with the latest update in meeting.
- Handling Customer queries related to Shipment status.
- Dealing with Customer’s for Invoice related queries.
- Calling vendor for checking the Shipment status & for Cancelation of shipment.
- Working with UPS to find the status of missing shipment.
- Worked in special team for Shipping live items.
Awards and Recognition: Received4000 impact points for Highest Production & Maintaining 100% quality and attendance.
Education
Sl. No. |
|
|
Name of the School |
Year of Passing |
% |
| 1. | B.C.A |
| Jawahar Science College(Neyveli, TamilNadu) | June, 2004 | 69
|
2.
| 12th | State Board (TamilNadu) | N.L.C Girl’s HigherSecondary School, Neyveli. | June,2001 | 56 |
3. |
10th |
State Board (TamilNadu) |
N.L.C Girl’s Higher Secondary School, Neyveli. |
June,1999 |
74.4
|
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