VIDHYA LAKSHMI

Highly self-motivated and goal-oriented personnel committed to pursuing a long-term career. Has strong analytical and problem solving skills and ability to follow through with various activities and projects from inception to completion.

Employer        : AVANTOR (VWR) [Partially Voice & Non Voice Process]

Duration            : From August 2019 to May 2024 [ 4 years 9 month]

Designation     : Customer Service Associate (U.S Process-Non voice)

About Process  : Processing Customer PO, Resolving Order related issues, Handling Internal  & External inquiries, Cross referencing and Communicating with suppliers, customers and sales representatives. 

Role Played  :

•       Handled Customers in Sales force and C4C & closing 30+ cases daily.
• Placing Sales order for shipping laboratory products & Chemical products. 
• Educating team members with the latest update in meeting.
• Handling Customer queries related to Shipment status.
• Dealing with Customer’s for Invoice related queries.
• Calling vendor for checking the Shipment status & for Cancelation of shipment. 
• Working with UPS to find the status of missing shipment. 
• Worked in special team for Shipping live items.

Awards and Recognition: Received4000 impact points for Highest Production  & Maintaining 100% quality and attendance.