vidya bhushan

Dynamic Collections Manager with over 6+ years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures.

Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Sep 2018 to till date

HDB Financial Service Limited

Collection Manager

The Accountabilities: 

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Worked with legal resources and recovery teams to manage default issues.
• Conducted investigations of customer accounts and payment histories.
• Filed and addressed employee complaints in accordance with company policies and government regulations.
• Reviewed, researched and corrected discrepancies and customer concerns.
• Visited premises of customers to directly collect payments.
• Reconciled vendor statements and handled payment complaints or discrepancies.
• Successfully implemented new technologies and process automations to encourage continuous improvement.
• Handle CDDPL/ REPL/ TW portfolio of Portfolio of BKT1- Write off total no of cases is 38 K cases.
• Responsible for allocation of 50K+ cases to allocate to agencies and in-house team according to location, POS and pin code wise.
• Agencies implement and coordinate with legal team.
• Take care of web allocation and web trail updation.
• Managing 23 agencies and 15 in-house team.
• Daily Basis we have discussion with Inhouse Team & Agency Team for their daily targets.
• Responsible provide solution to team if they have any issue, we help our team to trace skip cases on different mode like- social site, Job portal.
• Responsible resolve the entire Customer query within TAT of 72 hours and directly discuss with Customer/Delar and resolve the issue. 99% query resolve in between 24 hours TAT.
• On monthly Basis we focus more and more on CBC+LPP+ Collection Charges and specially track In-house and Agency for Charges collection.  On weekly meeting we highlighted Charges collection with team.
• Meeting with sales team to discuss mob 1,2,3 cases and FCU team to inform about fraud cases in system.
• Responsible to track & control the delinquency of the area, Bucket-wise and focus on non-starters.
• Responsible to review account allocations and collections targets bucket wise.
• Regular follow up with the default customers through a dedicated team.
• Ensure that the collection executives adhere to the legal guidelines provided by the law in force.
• Ensure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Build relationships with key clients to ensure timely collections are made.
• Identify suitable tactics or strategies for timely collections.
• Driving Field Executive for Receipt Management & Payments Updation.
• Set Daily DRR for Collection Team and drive them to achieve target.

May ’2018 to Sep 2018

PolicyBazaar.com

 Senior Executive - Finance

• Processing salary for different client.
• Prepare salary structure.
• To ensure the compliance of statutory dues and  return filling( TDS,PF & ESI)
• Communication with internal and statutory auditor.
• Training of new employee’s
• Operating in Saral & Greytip, reconciliation of salary with JV, Preparation of 24Q, 
• Various return (PF ESI, PT, LWF), PF department work, Preparation of ECR.
• Periodical performance analysis
• Evaluating internal control system and suggest necessary recommendation.
• Payroll MIS.
• Accounting entry in tally.
• Preparation of DFR.
• MIS.

March ’2015 to March 2018

Aristotle Consultancy Private Limited

Senior Executive - Finance

The Accountabilities: 

• Processing salary for different client.
• Prepare salary structure.
• To ensure the compliance of statutory dues and  return filling( TDS,PF & ESI)
• Communication with internal and statutory auditor.
• Training of new employee’s
• Periodical performance analysis
• Evaluating internal control system and suggest necessary recommendation.
• Payroll MIS.
• Accounting entry in tally.
• Preparation of DFR.
• MIS.

May ’2011 to Feb 2015

A2Z Collection Agency

Portfolio Manager

• Handle BKT X of Bajaj Finserv Ltd.
• Build relationships with key clients to ensure timely collections are made.
• Responsible to track & control the delinquency of the area, Bucket-wise and focus on non-starters.
• Set Daily DRR for Collection Team and drive them to achieve target.
• Fulfil portfolio target on time.

July ’2008 to March 2011

Barclays Finance

Assistant Manager

The Accountabilities: 

• Handling 20 Telecaller  and drive them to take maximum output.
• Handling 2 Team Manager.
• Handling Branch Collection Team (Delhi & NCR).
• Ensure Bank policies are adhered by the Employee.
• Ensure Discipline & compliance is maintained by the Branch People.
• Monthly performance assessment and issuing performance letter to the Collection Team.
• Managing Fraud Control & Verification Agencies for Delhi (PL).
• Review DRR of TC.
• Build relationships with key clients to ensure timely collections are made.