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Vijay Reddy Beesam

Vijay Reddy Beesam

ITIL, Production support, Application support

Technology / Internet

Hyderabad, Hyderabad

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About Vijay Reddy Beesam:

  • Certified Associate in Project Management (CAPM).
  • ITIL Foundation V3 Certified.
  • Noble Certified user.
  • Management of VOIP Telephony Systems.
  • Management of internal and third-party applications; ASV, device scan management.
  • Management of production disaster recovery systems.
  • Testing web-based security platforms.
  • Management of client and internal reports.
  • Management of production system performance monitoring and reporting.
  • IT Service Management.
  • Change Management.
  • Project Management skills.
  • Hands on experience in using AWS CloudWatch.
  • IT Service & Support for Infrastructure, Application.
  • Hands-on experience on Service Now, BMC Remedy application.
  • Excellent working knowledge of Jira and Confluence.
  • Knowledge of system monitoring and log analysis tools.
  • Working experience with ITIL Incident management.
  • Proficient with ITIL processes and practices.
  • Ability to multi-task in a fast-paced environment.
  • Ability to understand and communicate high level technical concepts.
  • Hand on Experience with Windows XP, Win 7, 10 OS.
  • Basics of MySql queries.
  • Excellent Management Skills.
  • Adhering Agile Methodologies.

Experience

  • Responsible for overall Management of the Production Sites including Incident Management, Account Management, Release Deployments, and general maintenance of live Production sites.
  • Reviewing and Validating product issues raised by BRMs. 
  • Release Management - Work with PMO, QA & Development to ensure the deployment of new releases are scheduled.
  • Work with Configuration team to schedule and manage weekly fast track configuration releases.
  • Backend Error monitoring, logging the production issues based on priority.
  • Manage production system performance monitoring and reporting.
  • Management of Client & Internal Reports.
  • Testing of Sysnet’s web-based security platforms (Qualys, HT Bridge and Security headers tests).
  • Management of Penetration Tests - Schedule & Manage Penetration Tests by working with Risk Assurance & IT teams.
  • Management of production disaster recovery systems.
  • Management of Internal and third-party applications like ASV & Device Scan Management Systems, Online chat application.
  • Schedule and manage bi-monthly, quarterly and half yearly security scans like internal scans, PCI vulnerability scans and web application firewall scans.
  • Manage Contact Centre Systems like Zipwire, Injixo, Qstory, Noble in creation of IVRs, accounts, services and campaigns as requested.
  • Write basic SQL queries to pull data from the database and provide to client for his queries.
  • Using Nagios Monitoring tool efficiently to maintain the website SLA's. Creating tickets.
  • Ensuring Process compliance and desired quality deliverables for multiple client accounts.
  • To utilize available resources as per the contractual requirements to be able to deliver as per client expectation and to drive actual performance.
  • Responsible for smooth transitioning of accounts having presence across the globe and making them go live in production environment as per LBS module.
  • Providing expert input and direction to the team in their day-to-day activities and keeping an eye towards identifying and responding to new & changing business needs.
  • Managing and monitoring change requests/RFCs which involve desktop technicians.
  • Manage Service-related escalations and to identify & address root cause of the issue.
  • Provide fact-based guidance regarding the scope of assigned services for all accounts.
  • Facilitate the capture of detailed business requirements, as needed, to support changes within service.
  • Work collaboratively to define, prioritize and execute on continuous improvement plans. 
  • Represent the team on account specific meetings as required; actively engage additional members of the team as needed to support delivery of the service. Selective reporting to various clients as per account standards.
  • Managing post onboarding responsibilities from allocating their accounts based their capabilities, training, helping them with asset setup and buddy-up with present staff to get them in production.
  • Leveraging resources on multiple accounts to achieve a high productivity and better results.
  • Grooming resources and their orientation towards future aspirations.

Education

  • Graduated from RVR Institute of Engineering and Technology in Electronics and Communication Engineering in the year 2012

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