Vijay Shivji

Prominent banker and Lead- Business Process Management Group with a demonstrated history of working in the retail banking industry since close to couple of decades. Aspiring for a lead position in Banking Institution wherein I will be able to capitalize on my experience and skill sets to shoulder the progress of the organization by executing strategical plans, achieving business targets, and increasing business revenue.

RBL Bank Ltd- Assistance Vice President (Since Aug’21) - Head office, Mumbai

• Branch banking process and product related change implementation
• Automation in Retail Banking process
• Monitoring, controlling and regulatory aspects for branch banking activities
• Governance report development to control processing error
• Regulatory reporting
• Process review of MD escalation cases belongs to branch banking 
• Fraud monitoring and ensuring timely reporting
• Lead generation from online drop journey, tracking and monitoring
• Automation and Project Management

Axis Bank Ltd – Senior Manager (Jan’20 to Aug’21) - Head office, Mumbai

• Project Management: Regulatory – CIF creation & Linking in Finacle/CTL
• Domestic to International Toggle
• Governance Reporting, Monitoring & Controlling for Retail Asset - Credit card

YES Bank Ltd – Senior Manager (Dec’16 to Jan’20) - Head office, Mumbai

• Six Sigma Green Belt - Redirection of RTO to branch, TAT reduced by 7 days
• Reduction of Insta Kit execution TAT from 14 days to 7 days
• Reduction in invoice processing TAT from 30 days to 15-20 days
• Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
• Automation - Robotics updation (DMS) & API Integration
• Pin printing shifted to Euronet from FIS after switch migration
• Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
• Outsourcing - RTO Management & Vendor onboarding
• Pin mailer, Welcome Kit, communication printing and logistic management

IDFC Bank Ltd – Manager (Mar’15 to Nov’16) - Head office, Mumbai

• Formation of Process, Policies & Compliance of newly start-up Bank 
• Automation – Development of DMS & Billing Module
• Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
• Retail Liability - Regulation, Compliance, Quality checks & Reconciliation

ICICI Bank Ltd - Deputy Manager (Jun’06 to Mar’15) – NOC, Mumbai

• Retail Branch Banking – Operation & Customer Service
• Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
• Automation – Development of DMS, Billing Module & Integration (MB/IB)
• Reduction in customer complaints
• Courier first attempt
• Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
• Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
• Vendor Management – Onboarding, Score Card & Performance Monitoring
• Centralized Pin issuance and Deliverables (Logistics) across globe for Retail Liability & Asset Products

Education

• B. Com in A/C & Finance- 78%
• JAIIB- 59% & AML KYC -69%
• Six Sigma Green Belt Certified