vijayendra Sinha

MBA with 19 years of  retail and service experience. 

June 2010- Present:  Jean Claude Biguine Salon & Spa (Paris)

• Vice President – Sales & Operations ( April 2023 – Present)
• General Manager - Operations ( Feb 2021 – March 2023 )
• Regional Business Head, Mumbai ( April 2019 – Jan 2021)
• Head Operations, Mumbai          ( July 2016 – April 2019)
• Operations Manager, Mumbai       ( Jan 2015- July 2016)
• Area Manager, Mumbai                   (Oct 2012-Dec 2014)
• Salon Business Manager                 (Oct 2011-Oct 2012)
• Asst Salon Business Manager         (Jun 2010-Oct 2011)
• Lead the process of developing and implementing aggressive annual sales plans targeted to increase market share in the respective key and new accounts, delivering consistent year-over-year revenue growth.
• Plans, directs and manages the entire operation, ensuring the development and implementation of cost-effective and efficient processes to meet current and future business requirements.
• Responsible for short and long term strategies, planning, budgets, expense control, formulating goals, market objectives and targets that identify and advance on trends and industry changes affecting the professional growth of the entire organization.
• Provide direct leadership, business development and operational strategy.
• Develop relationships with Main Office and Salon Teams.
• Interact daily with Salon Managers. 
• Preparation of forecasts and budgets.
• P&L account 
• Management of ongoing supplier relationships.
• Hire, train and manage senior staff
• Establish necessary policies to ensure work is performed with company standards.
• Monitor and track performance of operations.
• Provide second level support for customer issues/problem resolution.

Jan 2010- May 2010: Tata Consultancy Services – Worked as Senior Process Associate. 

Nov 2004- Nov 2009: Primark Stores Ltd. U.K. - Worked as a Customer Service Manager with following responsibilities:

• Worked as the supervisor to all types of customer services, maintenance, employee instruction procedures and display products etc.
• Carried out stock inventory and was in charge of stock control.
• Provide essential supervision to over 100 staff members.
• Managed stock out and recovering during and after business hours.
• Has experience of operations and payroll in store.
• Had to solve all customer and staff queries.
• Was in charge of health and safety in store having done first aid at work course from St John’s ambulance. 

Sep 2004- Nov 2009: Pizza Hut U.K. Ltd. - Worked as a Deputy Manager with following responsibilities:

• Provide necessary management for smooth running of the store and achieve the yearly sales target.
• Participate in all workings of the impressive operations, such as financing, advertising and public relations with adequate marketing.
• Accustomed with necessary recruitment, training and development.
• Take necessary actions for inventory organization and other relative operations.
• Carried out with various administrative documentations along with impressive detailing. 

• 2007-2008 Post Graduate Diploma in Business & Management from Hammersmith & West London College.
• 2000-2003 Bachelor of Commerce Degree from Ness Wadia College, University of Pune. 
• 1998-2000 Indian School Certificate (Year -12) from Loyola School, Jamshedpur.
• 1997-1998 Indian Certificate of secondary education from Loyola school, Jamshedpur.