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Vikesh Sharma

Vikesh Sharma

Customer Success Manager
Gurgaon, Gurgaon district

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About Vikesh Sharma:

As a dedicated Customer Success Manager, my primary objective is to forge lasting relationships built on trust, understanding, and mutual growth. With a deep-seated passion for aligning customer needs with innovative solutions, aim to drive customer satisfaction, retention, and advocacy to unparalleled heights.
My approach is holistic, encompassing not just immediate resolutions but also proactive strategies that anticipate future challenges and opportunities. By fostering open communication channels and actively listening to feedback, I strive to tailor our offerings and services to meet evolving client requirements. Through collaborative partnerships with cross-functional teams, I champion initiatives that deliver measurable results, ensuring that our clients achieve their objectives efficiently and effectively.

Experience

Advantage Club Technologies Inc : Nov 2022 - Dec 2023

Customer Success Manager

  • Successfully manage a diverse portfolio of mega enterprise and enterprise accounts (IT, BFSI, pharma, etc.), ensuring customer success, satisfaction, and retention. 
  • Develop and nurture strong relationships with key stakeholders and executive-level clients, serving as their trusted advisor for HR tech solutions. 
  • Conduct regular business reviews, presenting product updates, performance metrics, and strategic recommendations to optimize client usage and outcomes. 
  • Proactively identify upselling and cross-selling opportunities within the client base, collaborating closely with the sales team to drive revenue growth. Ensure seamless implementation and onboarding of HR tech products by coordinating with crossfunctional teams to meet client expectations and timelines. 
  • Monitor customer health and engagement metrics, promptly identifying at-risk accounts, and implementing proactive measures to mitigate churn. Provide comprehensive training and support to empower clients in maximizing the value of HR tech solutions and achieving their desired results.
  • Stay up to date with industry trends, market developments, and competitor activities, offering valuable insights and recommendations to clients for enhanced decisionmaking

Education

Master of Computer Application

Institute: Vivekananda institute of professional Studies.

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