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Vikraman Muthaiyan

Vikraman Muthaiyan

Desktop support Engineer

Agriculture

Mayiladuthurai, Nagapattinam

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About Vikraman Muthaiyan:

I'm Vikraman from India,I'm completed BE CSE, I'm currently working in trunow technologies but supporting to Mylan laboratory Bangalore, i have experience desktop support Engineer and network cable infrastructure management 

Experience

  • Providing Windows & Infrastructure L2 support on (Windows servers 2008, 2012) and Windows Clients (Win 7 & Windows 10). 
  • Active Directory users and computers Management window server 2012.
  • Providing End-user support and Application troubleshooting resolved as timeline.
  • Creating and Managing Users, Groups and OU. Configuring Group Policy Preferences and Managing Group Policy Objects.  
  • Managing SCCM management console & Software Center.
  • Maintaining Asset in Sapphire management tool.
  • Outlook mail and office 365, instrument support software installation and Configuration.
  • Installation, Configuration of Symantec Antivirus software and updated the antivirus pattern.
  • Manage Ticketing tool (Service Now-SNOW) application as well as maintain SLA.
  • GxP environment implementation
  • Vendor application remote support.
  • Handled the Hardware issues for DELL Laptop and Desktop.
  • GxP system backup, restoration activities, Hyper-V virtualization and security assessment documentation prepared.
  • Applying the OS Hardening policies for all the Instrument connected systems. 
  • Implementing Security Policies & Group Policies at Organizational level.
  • Configuring network printers and handling printer-oriented issues.
  • Providing infra support to Video conference, Cisco WebEx & Zoom, Teams web meeting. 
  • New PC Building with full restrictions as per client requirement
  • Maintain the customer escalations and resolved as timeline.
  • Well knowledge to handling Auditorium VC and A/V equipment.
  • New Data Center Implementation, managing LAN cable infrastructure, Data, and voice Termination in Mylan.
  • Installing data cables, testing cable networks, troubleshooting complaints, monitoring cable performance and overseeing contractor work, setting priorities, and coordinating work schedules.
  • Well known voice riser cable panel 25pair,50pairs, 100pairs termination
  • Maintain server rack and monitoring room temperature.

Education

I'm completed BE CSE in annamalai University at chidambaram, tamilnadu India 

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