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vini pal

vini pal

Quality analyst

Insurance

Delhi, Delhi

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About vini pal:


Daily call monitoring as per given target,(60 per day Target),

One o one feedback with advisor according to call(Fatal: within 24 hr , Non-fatal within 48 hr), along with e-mail

Need to participate in calibration twice in a month, 

Dipchek, PKT and huddles, session need to be arranged for NHT, OJT, and floor advisor

 weekly,monthly basis need to share quality report with Operation team,BQM reports/ PKT report/ NHT/OJT certification report

Identify Process gap and process suggestion to improve company process,

Ad hoc activity: mysterious calls/ chat audit, ivr audit,NPS/ CSAT audit, TNI/TNA if required,

Experience


Daily call monitoring as per given target,(60 per day Target),

One o one feedback with advisor according to call(Fatal: within 24 hr , Non-fatal within 48 hr), along with e-mail

Need to participate in calibration twice in a month, 

Dipchek, PKT and huddles, session need to be arranged for NHT, OJT, and floor advisor

 weekly,monthly basis need to share quality report with Operation team,BQM reports/ PKT report/ NHT/OJT certification report

Identify Process gap and process suggestion to improve company process,

Ad hoc activity: mysterious calls/ chat audit, ivr audit,NPS/ CSAT audit, TNI/TNA if required,

Education

BBA from NIILM UNIVERSITY PASSOUT 2014

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