Vinodh G

Experienced Cloud and Technical Support Engineer with over 2+ years of hands-on expertise in web application support, AWS cloud services, and Citrix-based VDI infrastructures within enterprise environments. Skilled in API troubleshooting, end-to-end incident management, CRM, and identity and access control. Delivered consistent results for global clients like Citrix, and Mercedes-Benz. Certified in AWS Cloud Practitioner, Citrix CCA-V, and Microsoft Azure Fundamentals (AZ-900).

L1/L2 support for web applications and customer-facing portals, including Xentry Diagnostics, Mercedes Me, and WIS applications. Conducted end-to-end API testing for websites using RESTful APIs, including operations such as GET, POST, PUT, and DELETE; performed status code validation, OAuth-based authentication, schema validation, and issue tracking using Postman Tool. Diagnosed and resolved user issues related to portal access, registration failures, application errors, and configuration discrepancies. Executed identity and access management (IAM) tasks using Admin.net, Alice Identity, and WAMS to support user provisioning and access control. Troubleshot basic network issues including DNS resolution failures, DHCP conflicts, IP misconfigurations, and general connectivity drops affecting web application access. Ensured strict adherence to SLAs, managed technical escalations, and mentored junior engineer support staff through structured knowledge transfer (KT) sessions. Key Technologies: AWS (EC2, IAM), LogicMonitor, Citrix Director,JIRA, ServiceNow, Postman Tool

B.E. in Computer Science and Engineering RNSIT Bangalore