Vipin Dalvi

Looking for job in desktop support 

Team Leader & L2 EUS SUPPORT ENGINEER

1 Feb. 2019 – 4 May 2023   SVN Systech India pvt. Ltd....  (Team Leader & L2 EUS SUPPORT ENGINEER at Tata project ltd...)

• Creating an inspiring team environment with an open communication culture
• Set clear team goals
• Delegated tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and shared report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Creating engineer’s roster on weekly basis 
• Team Lead a group of 12  in system support.
• Serve as an after-hour support advisor.
• Ensure clients’ server, desktop and network issues are resolved in a timely manner.
• Manage escalated incidents and provide a solution to clients local & out location throw telephonic or remotely.
• Kept regular coordination with IT focal personnel in Tata project Mumbai HO.
• recorded calls for network printers as well as other network equipment’s and coordinated with concerned teams till closeouts’ of the issues
• worked on TCS based ‘service-now’ service desk tool to record and manage incidents and requests
• installation of Windows operating system and other office related software’s and troubleshoot problems raised by users
• Network printers installation and configuration
• Coordinate with vendor about material dispatch, engineer arrangement, etc.

Team Leader EXPERIENCE

 4 Sep. 2017 – 30 Jun. 2018  Kaizencare Pvt. Ltd...  (Team Leader at Tata steel ltd...)

 1 Jul. 2018 –  31 Jan.2019    Wizertech Pvt. Ltd...  (Team Leader at Tata steel ltd...)

• As Team Leader.
• worked as a Team Leader on Tata Steel project and handled site engineers on Tata Steel Mumbai HO and Sales offices
• kept regular coordination with IT focal personnel in Tata Steel Mumbai HO and Sales Office
• sent monthly attendance reports for all the engineers and manage their leaves by coordinating with HR
• recorded calls for network printers as well as other network equipment’s and coordinated with concerned teams till closeouts’ of the issues
• managed services and manpower with proper coordination in mega activity of Tata Steel Mumbai HO office shifting held in the month of September 2017

• As Helpdesk Executive.
• worked on TCS based ‘service-now’ service desk tool to record and manage incidents and requests
• kept record of ongoing calls and took periodical updates from working engineers
• kept coordination with concerned remote teams working on pending issues and updated service desk work notes accordingly (daily activity)
• sent mail intimations of pending tickets to IT focal personnel at the end of every week

• As Backup Engineer.
• worked as backup engineer on behalf of on-leave site engineer in general shift (9:00 am to 6:00 pm) and second shift (12:00 pm to 9:00 pm)
• monitored assets reconnections in mega activity of Tata Steel Mumbai HO office shifting and personally address users for their needs
• installation of Windows operating system and other office related software’s and troubleshoot problems raised by users
• Lotus Notes client installation and configuration
• Network printers installation and configuration
  • Answering technical queries local & out location throw telephonic or remotely.

DESKTOP & SERVER EXPERIENCE 

 15 Jun. 2015 – 31 Aug. 2018            Pentagon Ltd..  (Customer support engineer at axis asset management co. ltd.)

• Coordinate with vendor about material dispatch, engineer arrangement, etc.
• Monitoring all location network connectivity.
• Track & maintain all asset inventory in excel & portal.
• Checking & processing all vendor bill.
• Checking & solve all network & server related quarry. 
• Handling Lotus notes server.
• Taking daily backup in Symantec tepdrive with symantech 13.0
• All cell phone mail account configuration.
• Lock all complaint & quarries in manage engine portal.
• Provide basic application support like Kbolt, velox Bloomberg, Lotus, eportal, 

DESKTOP & SERVER EXPERIENCE 

 15 NOV. 2010 – 14 Jun. 2015                      Genius consultant.  (Customer support engineer)

• Installing and configuring new hardware and software in server
• Client level supports on Outlook related problems.
• Configuration and Maintenance of Scanners & Printers.
• Installation of Network Printer.
• Day-to-day Administrative and Operational Activities Backup Management.
• Installation & Updating Antivirus Software like MacAfee & Trend Micro.
• Installation and configuration of all windows operating system
• Adding, removing, or updating user account information, resetting passwords, etc.
• Set users policy and permissions on users.
• Performing routine audits of systems and software.
• Applying operating system updates, patches, and configuration changes.
• Answering technical queries local & out location.
• Responsibility for security and Network Monitoring.
• Troubleshooting any reported problems

HARDWARE & NETWORKING EXPERIENCE 

 17 MAY.2008- 28 OCT. 2010          Nexpro Consultant (Dell Engineer)

• Installation Laptop, Desktop & Server.
• Clients: Troubleshooting Hardware & Software of Personal Computers (Make Dell) and laptops (Make Dell) based on Windows XP, Windows 2000, Windows Vista, Windows 7
• Shared the responsibility of administering a mixed platform (Microsoft Windows7/Vista/XP) computer network serving 150 users.
• Installation of different operating system like win2000 server, wins XP, win2003, win Vista, win 7 
• Installation Different application Software VB.Net 2003 and 2005, Office 2003, MS-Project and Many More.
• Diagnosed and remedied various hardware, software, and network problems & mailing POP3 server. Exchange server.

DESKTOP EXPERIENCE 

 01 June 2007- 14 May 2008             ICICI PRUDENTIAL

• Desktop support Engineer- Handling the all the desktop and workstation (Make HP, Compaq, Dell).
• Clients: Troubleshooting Hardware & Software of Personal Computers (Make HP, COMPAQ, and Dell) based on Windows XP, Windows 2000 Professional, Windows 98, and operating system.
• Clients: Troubleshooting Hardware & Software of Personal Computers (Make HP, COMPAQ, and Dell) based on Windows XP, Windows 2000 Professional, Windows 98, and operating system.
• Diagnosed and remedied various hardware, software, and network problems & mailing POP3 server.

FIELD EXPERIENCE 

18 Aug. 2006- 28 May. 2007             Micro Computing Pvt. Ltd.

• Clients: Troubleshooting Hardware & Software of Personal Computers based on Windows XP, Windows 2000 Professional, Windows 98, and operating system.
• Done total networking JCI (Johnson Controls India).
• Some of those new accounts are Crystal Cyber Soft Ltd. Resources Mumbai, Airex Logistics Ltd., Cosmos Brands & so many more.

EDUCATIONAL QUALIFICATION                                         

                                                         Bachelor of Arts. (Economics) in March 2007

                                                (2nd CLASS- MUMBAI UNIVERSITY, MUMBAI.)