VISHAL KUMAR
Technology / Internet
About VISHAL KUMAR:
Product Consultant–oriented Application Support Engineer with 4+ years of experience supporting enterprise web applications and customer-facing platforms. Strong expertise in HTML, CSS, JavaScript, React.js, and REST APIs, with a proven ability to diagnose complex implementation issues, own customer cases end-to-end, and communicate effectively with global stakeholders. Experienced in L2/L3 production support, bug validation, root cause analysis, and documentation within SLA-driven environments. Bring a consulting mindset focused on problem-solving, customer success, and scalable web solutions.
Experience
HCL Tech (Payroll- Alois Solutions)
SAP CDC (Gigya) Consultant / CIAM Engineer | Application Support
Jul 2023 – Jul 2024
Pentachrome Technologies
Frontend Developer | Application Support Engineer
Dec 2020 – Feb 2023
Tech Mahindra
Customer Support Associate
Jun 2019 – Jul 2020
Education
- B.Tech – Shaheed Bhagat Singh State Technical Campus (2014 – 2018)
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