Vishwas Jha

Software Engineer with 2 years of experience, specializing in L2 support. Proficient in Java,
Linux, SQL, and Unix Shell scripting, ensuring the stability and efficiency of critical financial systems.
Proactively monitors alerts, adheres to SLAs, and leads process improvements, automation, and innovative solutions. Successfully manages reports, requests, and incidents while demonstrating effective communication with cross-functional teams. Possesses in-depth knowledge of the financial domain, contributing to enhanced collateral and capital management capabilities. A self-driven professional committed to continuous improvement and delivering high-quality solutions.

LTIMindTree, Navi Mumbai                                                                                             July 2022 – May 2024
Software Engineer, Team Lead
Led a 9-member team in supporting and optimizing ERP systems for REV Group Inc., including Epicor, Vertex, ADP, ComNet, UPSWorldShip, Oracle, Paymetric, ZOHO, and Sage FAS.
Collaborated with cross-functional teams, including the networking division, to resolve critical technical issues, ensuring seamless operation and minimal downtime of ERP applications.
Liaised with client-side managers, delivering precise biweekly and monthly reports on ERP performance and system updates for Oracle, Sage FAS, and Vertex.
Designed and implemented an Excel-based formula to efficiently track and analyze MTTR (Mean Time to Resolve) data, boosting the team's ability to measure and improve response time and efficiency.
Conducted extensive Knowledge Transfer (KT) sessions on various ERPs and processes for teammates and senior members, showcasing expertise in systems like Oracle Portal, Sage FAS and Vertex.
Assisted in project auditing and helped generate comprehensive audit reports that ensured compliance and highlighted project progress, aiding in key decision-making.
Interviewed and onboarded candidates, contributing to the hiring and scaling of the project team.
Demonstrated consistent leadership and project ownership, receiving remarkable performance remarks twice during annual appraisals for exceeding client expectations and delivering high-quality results.
Pioneered strategies for process improvement by identifying bottlenecks in ERP workflows and suggesting system enhancements, leading to greater operational efficiency.

College/ School                                                           Degree/ Class         GPA (%)         Year
Vivekananda Institute of Professional Studies              BCA                   9.02/10         2022
Kamal Model Sr. Sec. School                                             XII                     6.5/10           2019
Kamal Model Sr. Sec. School                                              X                      8.8/10            2017