Vishwesh Mulay

• A competent professional with 11 years of experience in Invoice Processing, Inventory Management, Procurement-Order Management, O2C, Client Management, Team Management, Vendor Management, and Dispute Management.
• Worked on US, EMEA and APAC clients to manage their expenses using the SAAS platform.
• Managed a team of 15+ members. I was part of an interview panel that conducted rounds for candidates applying for various roles. I also participated in the client’s introduction calls to gather their requirements. I also prepared and updated KPIs as and when required for individuals.
• Ability to enhance operational effectiveness and meet goals for self and team members.
• The ability and willingness to work collaboratively with stakeholders to ensure business objectives
are met.
• Ability to set up new projects and prioritise work accordingly.

Responsibilities
SLA and KPI management, planning and goal setting, task delegation and management, process management, people management, performance management, effective communication, conflict resolution, team motivation and inspiration, problem solving, cooperation and collaboration, training and development, coordination and compliance, documentation.
Job Experience
➢
Inspiredge IT Solutions Pvt. Ltd., April 2023 – April 2024
Audit and Optimisation
Find cost-saving opportunities by comparing historical usage against the current usage by analysing the points below,
• Compare plans to user calling patterns. Utilise a database of mobile plans to match the most suitable plan for each employee.
• Review accounts regularly. Ensure that rates and discount plans are accurate.
• Assess equipment. Consider upgrading old devices to improve productivity and security.
• Disconnect unused devices. Identify and disconnect circuits that are no longer in use.
• Arrange calls with clients to discuss savings opportunities and implement them accordingly.
• Modify, add, change, and disconnect users' services either by contacting vendors via emails or calls OR on vendor portals directly. Follow up with vendors regularly until the recommendations are implemented.
• Audit: Compare current plans against those mentioned in the contract for correct billing and any discounts missing.
Procurement / Order Management
• Successfully processed over 2000 orders per month, maintaining a 99% accuracy rate and ensuring minimal errors, timely delivery and contributing to improved customer satisfaction levels.
• Order mobile devices and accessories such as screen protectors, mobile cases, chargers, etc., on vendor portals on behalf of the client.
• Process service requests from clients for MACD (Moves/ Adds/ Changes/ Disconnects) activity, by preparing, initiating, and managing orders with vendors, while maintaining strict SLA timelines.
• Created new processes for order efficiency and accuracy, reducing and removing unnecessary steps over time by checking historical records and after the client’s discussion and confirmation.
• Streamlined the existing order processing system by redefining the processes, resulting in up to 20% reduction in order processing time and a 15% increase in overall efficiency.
• Trained and mentored over 15+ new order processors, contributing to an increase in the team’s productivity and significantly reducing training time by developing training materials.
• Identified and resolved discrepancies in the inventory management system, ensuring accurate record keeping and preventing potential delays in order fulfilment.
• Collaborated with cross-functional teams and stakeholders to identify and resolve discrepancies, reducing rework and saving time.
• Groom people, processes and performances of resources and demonstrated improvement scope on a timely basis by discussing their strengths and weaknesses.
• Interaction with customers for their queries, changes, updates, suggestions, feedback, etc and noted those for future reference.
• Interaction with the vendors for billing issues, discrepancies, and follow-up with them until completion/resolution.
• Prepare reports on a demand basis for customers and internal management for their reviews and suggestions.
• Looked after the entire order management lifecycle from order creation to fulfilment.
➢
Associate Manager, Sakon (Formerly known as Global Sourcing Group Inc.), September 2013 - March 2023
Invoice Management
• Downloading and renaming of telecom bills from FTP server, vendor portal, emails, etc.
• Detailed processing of telecom bills within SLA.
• Review and validation of the accuracy of charges of processed bills.
Procurement / Order Management
• Order mobile devices and accessories such as screen protectors, mobile cases, chargers, etc., on vendor portals on behalf of the client.
• Respond to new service requests from client(s), for MACD (Moves/ Adds/ Changes/ Disconnects) activity, by preparing, initiating, and managing telecom orders with Carriers/vendors, while maintaining strict SLA (Service Level Agreement) timelines.
• Work with client POCs to obtain up-to-date and accurate information related to the service request before placing orders with the carrier/vendor.
• Participate in regularly scheduled carrier/vendor order status calls to obtain detailed information and status regarding all orders.
Order-to-Cash (O2C)
• Manage end-to-end Order-to-Cash (O2C) process.
• Ensure compliance with SLAs.
• Monitor Key Performance Indicators (KPIs) and report on O2C performance.
• Handled order placement, order processing, fulfilment, order tracking, post-fulfilment and reporting.
• Conduct regular audits to ensure accuracy and efficiency.
• Provide training and support to team members and stakeholders.
• Ensure timely and accurate processing of purchase orders and invoices.
Vendor Management
• Vendor onboarding and relationship management.
• Requesting billing statements, account details, and service details from vendors.
• Requesting payment details from vendors and preparing payment reconciliations for missing payments.
• Tracking details of disconnected & cancelled accounts.
• Interaction with vendors for billing inquiries.
• Account Maintenance activity: Adding/disconnecting accounts, TNs, etc.
Dispute Management
• Interaction with vendors on billing errors per contract.
• Working on end-to-end process for casual unauthorised, excess billing, etc.
• Interaction with clients via e-mails & weekly calls, and update the dispute status.
Inventory & Audit
• Identifying savings opportunities for clients for scenarios such as closed sites inventory, late payment fees, only feature billing, etc.
• Worked on known vendor portals/invoices – AT&T, Verizon, Level3/CenturyLink, British Telecom, Comcast, Granite, and international vendors. Contract review for various vendors like AT&T, Verizon, Level 3/CenturyLink, British Telecom, Comcast, Granite, and international vendors, verifying the contract clauses and performing contract audits.
• Creating a contract matrix to track contract high-level details (contract term, start date, end date, renewal clause, services covered, etc.)
• Weekly call with clients to go through the savings found through contract/tariff audits.
• Sending weekly reports to clients showing the progress in the contract audit performed.
• Tracking disputes with vendors and reporting the same to clients.
Team Management
• Resource Management (handling a team of 15+ resources).
• Monitor member performance and hold weekly/monthly meetings to review their goals and progress.
• Conduct performance improvement plans for underperformers.
• Handle yearly ratings and discuss yearly appraisals with the team.
• Conduct knowledge transfer sessions for new joiners in the team.

Savitribai Phule University
MSc
62.53