VIVEK MISHRA

• A Certified Anti-Money Laundering Expert professional with 14 years of experience in Banking Operations, implementation AML/KYC policies, EDD/CDD, Risk based supervision, System Monitoring and risk based internal audits.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service-related critical issues; adroit in performing all banking operations effectively & efficiently, coordinating with various branches & managing a variety of branch banking operations
• An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations; excellence in interpersonal and organizational skills with proven abilities in training & development, customer relationship management and planning.

• KEB Hana Bank (Since June 2020)
  • Chief Manager – CDD/EDD, Policy Review, Transaction Monitoring
    • Roles and Responsibilities:
      1. Formation and Implementation of the Policies of the Bank.
      2. Involvement in strategic and general direction and decision making. 
      3. Customer complains management and ensuring resolution of all complaints.
      4. Creating, revise and review process and manuals according to RBI/Bank Policy.
      5. Audit of Retail Operations
      6. Monitoring of foreign inward/outward remittances.
      7. Handling the AML and KYC compliance of the customers.
      8. Monitoring high risk customer and PEP identification and Management.
      9. Knowledge of Retail Products, Services, Policies and Procedures.
      10. Knowledge of Management Principle, practices and regulations.
      11. Ability to make sound decisions using available information while maintaining

Confidentiality.

• Kotak Mahindra Bank (Dec 2016- June 2020)
  • Senior Manager – Service Manager
    • Roles and Responsibilities:
      1. Review Daily Accounts Opened, customer instructions, Fixed Deposits etc.
      2. Manage the Service Scores of the branch.
      3. Customer complains management and ensuring resolution of all complaints.
      4. Daily monitoring of ROs productivity and providing valuable input for improving 

productivity and scoring.

1. Promoted bank’s products and services.
2. Handling the customer complaint with proper resolution in TAT.
3. Handling the AML and KYC compliance of the customers.
4. Scored 8th Rank Pan India in Service Quality.
5. Scored 1St Rank in Delhi/NCR.

• HDFC Bank (Jan 2010-Dec 2016)
  • Manager – Personal Banker Authorizer.
    • Roles and Responsibilities:
      1. Review Daily Accounts Opened, customer instructions, Fixed Deposits etc.
      2. Monitoring all Dummy accounts.
      3. Managed and supervised all aspects of customer service and sales
      4. Managed operational excellence with all general ledger accounts.
      5. Promoted bank’s products and services.
      6. Handling the customer complaint with proper resolution in TAT.
      7. Handling the AML and KYC compliance of the customers.
      8. Awarded as best employee in Gurgaon Zone
      9. Certificate from zonal head for best employee.

• The Xpressions Group (Working since June 2008-Jan 2010)
  • Marketing Manager.
    • Roles and Responsibilities:
      1. Handling the Business Development activities.
      2. Handling the end-to-end execution of events. 
      3. Maintaining the relationship between the effective customers.
      4. Handling the Pre and Post Sales Activities.
      5. Making the MIS report and do effective research on products.

• Yes Bank Ltd (Feb 1, 2007 – May 31, 2008)
  • Associate Sales Manager
    • Roles and Responsibilities:
      1. Handled the Business Development activities and Lead Generation.
      2. Managing the key account holders.
      3. Making the Daily MIS report.
      4. Effectively handling the queries of the customers.

1. Certification in Anti Money Laundering Expert - 2021
2. Certificate in AML & KYC by IIBF- 2021
3. PGDEBM from EMPI B. School- 2007