vivek rajendran

A highly motivated and confident individual with a successful track record of making online campaigns profitable and also possessing solid exposure to SEO, SEM,SEO, PPC and other related disciplines.

Inno Valley Works

Full Time-1yr 5 mos Present

Customer Success Specialist

My Roles are as follows-

•Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.

•Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

•Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

•Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

•Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

•Collaborate, problem solve, and/or strategize upcoming client meetings with team members

Prepare necessary documentation or visuals for client to demonstrate performance of campaigns.

Skills: Salesforce.com · Customer Relationship Management (CRM) · Customer Service · Business Strategy · New Business Development

Digital Marketing Specialist

Nov 2021 - Present · 1 yr 5 mos

•Assist in the formulation of strategies to build a lasting digital connection with consumers

•Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)

•Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness

•Be actively involved in SEO efforts (keyword, image optimization etc.)

•Prepare online newsletters and promotional emails and organize their distribution through various channels

•Provide creative ideas for content marketing and update website

•Collaborate with designers to improve user experience

•Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)

•Acquire insight in online marketing trends and keep strategies up-to-date

•Maintain partnerships with media agencies and vendors

Marketing Associate

Laudco Media 

Mar 2021 - Nov 2021 · 9 mos

•Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.

•Maintaining our social media presence across all digital channels.

•Measuring and reporting on the performance of all digital marketing campaigns.

• Bringing in new clients on board and follow up with the existing leads.

• Meet with the clients in person to showcase the services.

• Gathered business requirement and provided them customized solution.

• Coordinated with IT and Operation teams to maintain the deliverable.

• Created templates and managed social media pages and analyze the performance

•Lead generation, email writing, follow ups, data profiling and market research of companies based on 5 indicators.

• Understanding the concept of pipeline, Preclinical sector, inside sales process and data analysis.

Account Manager

Pichkaari Design Studio ·

Sep 2019 - Mar 2021 · 1 yr 7 mos

My roles are as follows

1)Generate sales among client accounts, including upsetting and cross-selling

2)Operates as the point of contact for assigned customers

2)Develops and maintains long-term relationships with accounts

3)Makes sure clients receive requested products and services in a timely fashion

4)Communicates client needs and demands to employer company

5)Forecasts and tracks client account metrics

6)Manage projects within client relationships, working to carry out client goals while meeting company goals

7)Identifies opportunities to grow business with existing clients

8)Coordinate with staff members working on the same account to ensure consistent service

9)Collaborates with sales team to reach prospective clients

10)Service multiple clients concurrently, often meeting deadlines

11)Keep records of client transactions

Marketing Internship

Spykaar Cable ·

May 2019 - Aug 2019 · 4 mos

• Learnt digital marketing.

•Marketing segmentation.

•Marketing strategies of their company.

•Also got chance to look at the manufacturing unit.

•Attended various company meetings

Mechanical Engineering Intern

ATV PRECISION COMPONENTS PRIVATE LIMITED · 

Sep 2017 - Nov 2017 · 3 mos

• Conducted time-studies identify and report downtime & cycle-time for issues related Industrial Automation.

• Create design for components on Master CAM software which is used to program &design CNC

machine. 

• Performed 100% fixture checks – no substandard parts left the facility 

Technical Field Engineer intern

SIRA Engineering Private Limited

Mar 2017 - Apr 2017 · 2 mos

• Provided engineering line support for maintenance department in debugging the feeders. 

• Involved in the redesign of an existing manufacturing line MELSS Feeder Remote Terminal Unit. 

• Generated comprehensive reports on the inspection process

Amity global business school Bengaluru 

Master of Business Administration - MBA, Digital marketing,Marketing and IT 

2018 - 2020 

Sri Krishna College of Engineering and Technology 

Bachelor of Engineering - BE, Mechatronics, Robotics, and Automation Engineering

 2014 - 2018

An ebullient Robotics and Automation engineer with great passion for decoding and exploring every possibility to simplify and solve social paradox .An energetic engineer seeking a position in a growth-oriented company and utilizing my skills and experience to enhance my career.