vivek rathnam

I'm a system engineer with over three years of experience working in the PSG HOSPITALS, providing valuable expertise to the organization with my technical, innovative and logicalskills.

PROFESSIONAL EXPERIENCE
Organization: PSG Hospitals
Working Period: February 2019 to Present Designation: System Engineer
Roles and Responsibilities:
 Address user tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
 Guide users with simple, step-by-step instructions
 Conduct remote troubleshooting
 Test alternative pathways until you resolve an issue
 Record technical issues and solutions in logs
 Direct unresolved issues to the next level of support personnel
 Constantly monitor the application performance, identify the solution for the possible problems,
   Managing and monitoring all the systems that are installed.
 Install, configure, test and maintain operating systems, application software, computer
peripherals and system management tools
 Take proper security measures for the systems.
 Provide different levels of support to the team.
 Risk management for the critical issues.
and coordinate with the development team to incorporate those fixes.
 MS Office
 Software Support
 Software upgrades
 Troubleshooting Networks
 IPv4, TCP
 Windows OS
  
 Proactively ensure the highest levels of systems and infrastructure availability
 Maintain security, backup, and redundancy strategies
 Participate in the design of information and operational support systems
 Liaise with vendors and other IT personnel for problem resolution

B.E- Electronics & Communication Engineering
Institutionand: Sudharsan Engineering College,Pudukkottai : 2015