Wilma D'Souza

Corporate (Customer Service, Training, Recruitment, Sales, Management) – 9+ years (2004–2013)
Profiles handled: Customer service exec, trainer, recruiter, sales rep, manager leading a 27-member team, reporting to CEO & leadership.
Skills learnt (valuable in sales): Discipline, high-performance mindset, people management, data-driven reporting, communication, stakeholder handling, team leadership, presenting insights, hitting KPIs consistently.

Entrepreneurial (Hairstylist, Makeup Artist, Energy Healer) – 6 years (2013–2019)
Profiles handled: Business owner managing end-to-end operations, marketing, client acquisition, service delivery, and retention.
Skills learnt (valuable in sales): Lead generation, client fulfilment, building trust, personal branding, customer experience, service-based selling.

Online Coaching (Mindset & Manifestation Coach) – 4 years (2019–2023)
Profiles handled: Mindset coach helping hundreds of clients through belief-shifting, inner work, and transformation programs.
Skills learnt (valuable in sales): Deep questioning, belief shifting, emotional intelligence, holding space, active listening, guiding decision-making, building rapport.

Remote Sales (DM Appointment Setter & Closer) – 2 years (2023–2025)
Profiles handled: Warm & cold outreach, qualification, booking appointments, sales closing for a career coach with 40% close rate.
Skills learnt (valuable in sales): Discovery, objection handling, qualifying, persuasion, rapport-building, active listening, closing, consistent pipeline management.

Bachelor of Commerce - Mumbai University with first class honours.