Zafar Alam

Accomplished and motivated Barista with 4 years of experience in specialty and commercial coffee. Hardworking, punctual and dedicated individual who always ready to work in flexible schedule. Oversaw a team and trained junior staff members to perform duties responsibly. Prepare and serve well-crafted coffee with attractive latte art patterns. Managed busy operation and controlled pressure situation without panic. Consistently delivered excellent customer service and high-quality beverages to ensure positive customer experience. Strictly adhere to company standards while treating all customers with kindness and hospitality

HEAD BARISTA (Full-Time) Mine Cafe & Bakery [ 02/2022 – 04/2023 ] City: Muscat Country: Oman 1. Led the team of 5 FOH members, shift work schedule, provide basic training to junior staff members, execute all bar related tasks. 2. Welcome and greet customers, educate them about menu and offers, up-sell croissants, cookies & sandwiches to generate sales revenue, complete 120+ orders per day with exact standard and recipes. 3. Delivered great hospitality, high standard of customer service, manage customer concerns or complaints tactfully, good at making customers loyal and regular, professionally carry food and beverage to table. 4. Prepare and serve well-crafted specialty coffee and variety of hot and cold drinks such as Pour-over, AreoPress, Cold brew, Espresso, Americano, Cappuccino Latte, Flat white, Cortado, Piccolo, Refresher, Mocktail, Mojito, Iced tea etc. Utilized skills and ideas to create new drinks to modify the menu. 5. Espresso machine operation (Manual & Automatic), calibration, excellent technical competence in brewing methods, attractive latte art patterns, equipment maintenance. 6. Manage stock inventory and requisition, monitor stock expiration, follow FIFO method for proper product shelf life. 7. Collaborate with kitchen staff to increase team productivity. Keep the bar area clean and sanitize at all time in compliance with health standards and laws.

Brand training and Basic chemical handling training Baskin Robbins & Dunkin Donuts [ 09/2017 ] Address: Doha (Qatar) Perfume Brands training (Givenchy, Calvin Klein & Davidoff) Tarz distributor India pvt. ltd (Chalhoub Group) [ 11/2013 ] Address: Kolkata Higher Secondary Education KC Mills high school (WBCHSE) [ 2007 ] Address: Garden Reach, Kolkata (India) Secondary Education (Matriculation) West Bengal Board of Secondary Education (WBBSE) [ 2005 ] Address: Metropolitan Institution Bow bazaar Creek row, KOLKATA