Zaheed Vaid

WORK EXPERIENCE:-

Blackolive
(N&M Hospitality)
Duration: 1st April 2021 to Till Date 

Designation: Restaurant Manager

Responsible for Daily Operations on Floor and Management of the Restaurant. Working in Core Team for the Expansion of Brand.

Work Profile:

Manage and oversee restaurant operation Deliver superior guest services

Ensuring guest satisfaction

Plan new and update existing menus
Plan and develop the overall restaurant marketing strategy Respond efficiently to customer questions and complaints Organise and supervise shifts
Manage and lead staff
Hire new employees
Training and evaluate staff performance
Nurture a positive working environment
Monitor operations and initiate corrective actions Implement strategies to improve productivity and sales

Rikē - Terrace Bar & Grill

(Aures Hospitality Group)
Duration: 9th April 2018 to 31st March 2021 

Designation: Restaurant Manager

Responsible for Daily Operations on Floor and Management of the Restaurant.

Work Profile:

Manage and oversee restaurant operation Deliver superior guest services

Ensuring guest satisfaction

Plan new and update existing menus
Plan and develop the overall restaurant marketing strategy Respond efficiently to customer questions and complaints Organise and supervise shifts
Manage and lead staff
Hire new employees
Training and evaluate staff performance
Nurture a positive working environment

Monitor operations and initiate corrective actions Implement strategies to improve productivity and sales

Zulu Terrace

(Aures Hospitality Group)
Duration: 15th October 2015 to 31st December 2017 

Designation: Front Office receptionist cum floor manager

Responsible for greet and welcome guest, and on call table reservations.

Work Profile:

Draw up client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Inform guests about the availability of tables and direct them to the tables
Assist customers with answers to queries, and proper solutions to issues within your capacity

Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints

Waffle House

(Brio Hospitality Pvt. Ltd)
Duration: 22nd April 2015 to 30th April 2016 

Designation: Operations Manager.

Responsible for the accounts payable, payroll, managing the organisation HR, sales.

Work Profile:

Supervising and coaching a Team of 15 employees.
Responsible in smooth operations at each outlet, P&L of the outlets.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Payroll management,
Managing and increasing the effectiveness and efficiency of Support Services (HR & Operations),
through improvements to each function as well as coordination and communication between support and business functions.
Responsible in expansion of business by opening new outlet, recruitment of new sales and retail staffs.
Direct and coordinate activities of department concerned with the production, pricing, sales, and distribution of products.

Waffle Land Pvt Ltd.

(Swanky Hospitality Pvt. Ltd)
Duration: August 2012 to November 2014. 

Designation: Operations Manager.

Responsible for the organising and planning. Involved in Strategic Account Service Management, sales forecasting / demand planning, vendor management, and retail return policy.

Work Profile:

Heading the entire Operations and the Support Team.
Handled a Team of 25 employee’s, including 2 Area Manager.
Key areas of focus were, increasing the number of properties and Joint Ventures. Responsible for the P&L of the organisation.
Manage vendor relations to ensure the cost-effective purchase of warehouse supplies. Deputising for the Area Manager, supporting and overseeing shop openings. Overseeing the recruitment of new sales and retail staff.
Responsible for training and induction programs for new staff members.
Day to day running and operating of stores.
Working closely with visual merchandisers.

Tito’s Global.
Duration: February 2012 to July 2012 

Designation: Manager (Marketing & Sale)

Responsible for developing and setting up the entire process for Waffle Land. The entire process includes, from selecting the Location to the acquisition of the Property, Resourcing of required goods and materials, Recruiting and Training the Sales Associates.

Work Profile:

Successfully set up and manage new office.
Created a strong client base from scratch.
Manage daily operations of the branch.
Interact with vendors to develop long-term trade relationships.
Managed stores and business partners ensuring open communication channel. Analysed market trends and developed business plan ensuring its implementation and achievement of business goals and objectives.

Built a motivated team through planning and behavioural interviewing hiring practices. Created a team spirited atmosphere through implementation of employee incentives.

ACADEMIC QUALIFICATION:-

Appeared for B.com from Kamala Mehta College (Mumbai University) in the year 2009. Passed H.S.C from Kamala Mehta College (Mumbai University) in the year 2005. Passed S.S.C. from Kamala Mehta School (Maharashtra Board) in March 2003.