About Zia-ul Hoda:
8+ years of Specialized working Experience into ServiceNow that include modules like Service Catalog building, Incident, Problem, Change, Knowledge Management,Performance Analytics, IRM, Major Incident, Reporting, Interactive Dashboards, ITOM, Discovery and CMDB.
• Experience in Process design, Development and Administration of ServiceNow and Working on Agile Methodology and Process knowledge of ITIL, ITSM Life Cycle and experience in handling team.
• Working in a multi tenancy ServiceNow environment providing solutions and support to more than 20 Clients.
• Experience in Designing and configuring Service Catalogs using Flow Designers and workflows.
• Hands-on Technical delivery ServiceNow solutions using several technical skills such as HTML, XML, JavaScript, Integrations (webservices, REST, SOAP, email, MID Server, LDAP etc…)
• Experience in Administering, end to end cycle of coding, testing, debugging and maintaining Lower Life Cycle Instances and Customizing the ServiceNow applications as per the requirements.
• Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.
• Experience in Enterprise Monitoring Systems.
Experience
| Organizational Experience | ||
| Organization | Designation | Duration |
| CDK Global | Senior Software Engineer | 25 July 2022 to till date |
| Lumen | Information Systems Consultant II | 30th Nov 2015 to 22 July 2022 |
| Hewlett Packard | Service Delivery Consultant II | 24th Jan 2011 to 27th Nov 2015 |
| Unisys Global Services IndiaPvt Ltd | Process Associates | 15th Jan 2009 to 13th Jan 2010 |
| ERM InfoTech | Process Associates | 18th Feb 2008 to 11th Nov 2008 |
Education
| Education |
• MBA (2005-2007), Finance and Marketing from Utkal University, Bhubaneswar with an aggregate of 56%. • BBA (2002-2005), Graduation from Utkal University, Bhubaneswar with an aggregate of 54%. • Intermediate (2000-2002), from the Board of Jharkhand Intermediate Education Council Ranchi with an aggregate of 60%. • Matriculation (2000) from the Indian Certificate of Secondary Education is an examination (ICSE), Stewart School, Sukinda, with an aggregate of 59%. |
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