Zubin Khan

Dynamic retail professional with over 10 years of experience in sales, customer service, and store management across fashion, cosmetics, and luxury retail. Proven expertise in driving sales performance, building customer relationships, and leading high-performing teams. Skilled in visual merchandising, makeup artistry, and personalized consultations, with a consistent track record of exceeding sales targets and delivering exceptional customer experiences.

Core Retail Roles & Responsibilities:

Driving sales through product demonstrations, upselling, and cross-selling.

Managing store operations including inventory control, visual merchandising, and daily reporting.

Training, mentoring, and supervising sales teams to ensure service excellence.

Handling escalations, resolving customer queries, and ensuring repeat business.

Executing brand standards and promotional campaigns to maximize store profitability.

Conducting personalized product consultations (fashion styling & makeup artistry).

Key Achievements:

Top Performer (Thomas Cook – 2013) four consecutive months for highest sales in international holiday packages.

Successfully managed MAC Cosmetics store operations under PDP program and promoted to Assistant Store Manager (2024).

Consistently exceeded monthly sales and makeup service targets at MAC, contributing to store growth.

Recognized for outstanding customer service, achieving repeat clientele and strong customer loyalty.

Played a key role in brand launches, events, and promotional campaigns, boosting overall store footfall and revenue.

I bring over a decade of diverse retail and sales experience, having worked across travel, fashion, home décor, and cosmetics. Starting my career in sales and customer service, I have grown into a leadership role as an Assistant Store Manager with MAC Cosmetics. My career reflects consistent achievements in sales growth, team management, customer engagement, and brand representation.

Retail & Sales Expertise – Extensive experience in consultative selling, upselling, cross-selling, and achieving sales targets across multiple product categories.

Leadership & Store Operations – Proven ability to manage store operations, supervise teams, handle inventory, and execute brand standards to ensure smooth daily functioning.

Customer Relationship Management – Skilled in building strong client relationships through personalized service, resulting in repeat business and high customer satisfaction.

Achievements – Top sales performer (Thomas Cook, 2013), successful management of MAC store under PDP program, and promotion to Assistant Store Manager in 2024.

Industry Experience – Travel & tourism (Thomas Cook), fashion retail (Forever New), home décor & lifestyle (Shahenaz Home Shop), and beauty & cosmetics (MAC Cosmetics).

Education

Bachelor of Commerce (B.Com) - Mumbai University