Airful Consulting Jobs in India

A Team Lead for telecom sales process is required to supervise call center associates including monitoring work attendance accordance organization policy legal requirements provide coaching team members enable consistent high performance delivery ensure service delivered customer ...

Skill-Based Scheduling for in-house agents. Defines agents according to skills and proficiencies. · Agent Access & Allows agents to view schedules and acknowledge changes · ...

We are looking for experienced Freelancers / Part-Time Recruiters to support BPO lateral hiring across various processes. · We need source and screen candidates for BPO roles, · Conduct initial interviews and shortlisting, · Coordinate with candidates and hiring teams, · Maintain ...

The Sr Quality Evaluator Collections will provide day-to-day functional direction of agents within the program training classroom environment. · ...

This is a collection team lead role that involves supervising call center associates and ensuring service delivery meets contractual KPIs. · ...

Create Capacity Plans for Enterprise and co-create with partners for their sites. · Converts demand volume into production hours requirements Analyses historical data and volume projections Creates and maintains the staffing plans to help establish the partner locked headcount/ho ...

This is the go-to expert on Telecom products and services. · ...

Lead a team of 15–20+ customer service executives and ensure the team consistently meets or exceeds client SLAs and performance metrics. · ...

As a Senior Full Stack Developer with React you will be responsible for architecting developing and maintaining scalable backend services and user-friendly frontend interfaces. You will collaborate closely with cross-functional teams to deliver high-quality software solutions tha ...

Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies. · ...

Job summary · Lead a team of Quality Analysts and QA Leads providing coaching to ensure consistent quality performance Develop implement and drive quality management systems QMS to ensure compliance with client industry standards Analyze quality trends aggregate audit findings to ...

This role involves designing and developing high-performance Java-based backend services and applications. · Expert proficiency in Java and related frameworks. · Extensive experience with RESTful API design. · Familiarity with microservices architecture. · ...

We are looking for an experienced Back End Developer to join our team in Bengaluru or Chennai. · Design and Develop: Architect, design, and implement high-performance Java-based backend services and applications. · Code Quality: Write clean, efficient, and well-documented code fo ...

Supervises call center associates and monitors work and attendance. · ...