GlowTouch Jobs in India

The Agent will provide end-to-end technical support to business customers, ensuring quick resolution of complex issues with minimal business disruption. The role requires strong troubleshooting skills, effective communication and an ownership mindset to achieve one-call resolutio ...

Build and maintain dashboards / KPI information, through Power BI/ Excel/ Service Now/Salesforce, to provide the relevant stakeholders with detailed insights into current & forecasted performance. Assist in the production of weekly/ Monthly/ Quarterly group analysis packs for sen ...

+Technical support representative for B2C with 23 years contact center experience in telecom preferred. Strong communication & customer service skills, ability to simplify explanations for everyday users. · +Immediate to 15 Days joiners only · Flexibility to work shifts, weekends ...

Undertake effective management of projects from Discovery to Delivery. · ...

The B2C Technical Trainer is responsible for designing, delivering and continuously improving training programs for B2B Technical Support Agents supporting Optimum Business customers. · ...

The Talent Acquisition Executive/Lead is responsible for managing end-to-end recruitment for UnifyCX across multiple roles. · ...

Provide technical support to customers via phone or chat. · Experience: Preferably agents should have previous experience in contact centre environment ideally with SaaS products. · Troubleshoot and explain issues related to SaaS products. · ...

We are hiring experienced professionals for an International Voice Process in the Telecom domain. · ...

The Operations Manager is responsible for the running of the day-to-day operations of the accounts/ lines of businesses in the contact center operations. · ...

The Team Lead is responsible for leading, coaching, and supporting a team of B2C Technical Service Agents to deliver exceptional technical support to business customers. · ...

+UnifyCX hiring experienced professionals for an International Voice Process in Telecom domain. · + · (Resolve issues related to network connectivity broadband Wi-Fi and service interruptions) · (Provide clear professional communication ensuring customer satisfaction) · ...