ICCS Jobs in India

The Quality Analyst is responsible for monitoring and evaluating the quality of inbound and outbound calls, chats, and emails handled by the operations team. · Monitor and evaluate agent interactions (calls) to ensure adherence to quality standards, process compliance, and custom ...

We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. · Handle inbound and outbound customer calls · Provide customer support and resolve customer queries · Offer product information and solutions to customers · Meet sales ...

We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent support services. · Any degree (freshers welcome) · Handle customer calls and respond to queries in a profe ...

The HR Head is a senior leadership role responsible for driving the overall HR strategy and ensuring alignment between human resources practices and business objectives. · Develop and implement HR strategies that support business goals and growth plans of the BPO. · Partner with ...

Promote and sell Term Insurance and ULIP products to potential customers. Identify customer needs and suggest suitable insurance plans. Maintain strong client relationships and provide post-sale service. · Minimum 1 year of experience in insurance sales (Term or ULIP preferred). ...

Job description CHENNAI (MOUNT ROAD): TNEB Government call centre - voice process ICCS BPO is hiring for 100 Customer care Executives in Chennai Handle customer queries and there is no targets and pressures with flexible working shifts · Any degree/diploma/ Any 3 year diploma (Wi ...

We are hiring for customer support, sales, and collection executives. Salary starting from 10k and ending at 25k depends on the first round of the interview. Good English communication skills required. · Any graduate/undergraduate · Fresher/Experience · Customer support · Sales · ...

Make outbound calls to customers to remind them of pending payments. Follow up with customers via phone, email, or SMS for due and overdue accounts. Negotiate and convince customers to make payments within the stipulated timelines. Maintain accurate records of all interactions an ...

We are seeking a skilled Customer Service Executive to handle inbound calls in Tamil for our client. The successful candidate will provide excellent customer service, resolve customer queries, and ensure a positive customer experience. · Handle inbound customer calls in Tamil. · ...

Lead a team of customer support executives handling inbound and outbound calls/emails/chats. Allocate workloads, monitor team performance, and ensure adherence to SLAs and TAT. Conduct daily huddles, coaching sessions, and team meetings to share updates and motivate team members. ...

To lead and manage the Employee Relations (ER) function for a large BPO/ITES setup, ensuring a positive, compliant, and performance-driven work environment. · Employee Relations Management · Policy, Compliance & Governance · Employee Engagement & Communication · Performance & Dis ...

A Research Analyst collects, analyzes, and interprets data to help organizations make informed business, financial, or policy decisions. · ...

We are hiring experienced professionals for the Max Life Insurance process at ICCS Ltd., with a strong background in COE operations. The ideal candidate must have at least one year of relevant experience in life insurance processes, preferably handling COE-related activities like ...

We are seeking a dynamic and results-driven Team Leader to manage and lead a team in our voice-based insurance process. · Lead, manage, and motivate a team of Salesz Representatives/Agents handling voice-based insurance support (claims, policy servicing, renewals, sales, etc.). · ...

We are hiring an Insurance Executive for our outbound process. The role involves collecting insurance renewals, achieving daily/weekly targets, and working in a friendly environment with career growth opportunities. · Outbound calling to potential leads · Renewal/collection · Ach ...

We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent support services. · Any degree (freshers welcome) · Handle customer calls and respond to queries in a profe ...

The Operations Executive will be responsible for ensuring smooth day-to-day execution of cab bookings, vendor coordination, driver management, and customer satisfaction. · Monitor all incoming cab bookings (B2B/B2C/Corporate). · Assign and coordinate with vendors/drivers to ensur ...

Team Leader Life insurance · Team Leader Life insurance · ...

We are seeking a skilled Customer Service Executive to handle inbound calls in Tamil for our client. The successful candidate will provide excellent customer service, resolve customer queries, and ensure a positive customer experience. · Qualification: 10th, 12th, or any degree. ...

Urgent Reuirement for Quality Analyst with 1 year experience in Insurance, Customer, Collection. Fluent or good English Communication required. · Premium process · 1 years Insurance, Customer, Collection experienced · ...