Silvermine Group Jobs in India

As the Analytics Manager at Silvermine Group you will oversee the end-to-end delivery of insights across Silvermine's product suite — including eForm2290 and eMCS150. · ...

Job Description · The Customer Support Executive will be responsible for handling international customer inquiries, providing timely resolutions and ensuring high levels of customer satisfaction. · Handle inbound and outbound calls from international customers · Address customer ...

The Process Trainer will be responsible for the end-to-end training of sales associates ensuring that every agent can effectively navigate international markets. · ...

We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. · High school diploma or equivalent; Bachelor's degree preferred. · Experience: 2-6 years of experience in a customer service or i ...

Job Description · About the Role: · Lead a multidisciplinary team to deliver insights across Silvermine’s product suite. · Collaborate with functional leads to align analytics projects with business OKRs. · Own and evolve KPI frameworks for products and business performance. · ...

Assistant Manager Job Description · This role involves leading a team of agents to meet and exceed KPIs (Conversion, CSAT, AHT, and Retention) while aggressively driving upselling opportunities for products like MCS-150 and eUCR. · Team Leadership: Manage and mentor production ag ...

Maintain high customer satisfaction rates by utilizing excellent communication skills and a positive attitude. · ...

Designing complex financial models for long-term strategic planning and annual budgeting. · ...

We are seeking a high-energy, data-driven Assistant Manager to lead a team of 15–20 agents in our international trucking compliance division. · This role is a hybrid of Customer Support, Sales, and Compliance Management.Manage and mentor production agents to meet KPIs. · ...

We are seeking a Chat Support Executive to join our team at Silvermine Group. · ...

<hr "THE REMUNERATION FOR THIS ROLE WILL BE BETWEEN $60k TO $80k PER ANNUM IN USD. ...

Job Description: · The Customer Support Executive will handle customer inquiries, provide support, and ensure customer satisfaction through effective communication. · This includes addressing complaints, service requests, product information, billing issues, account updates, · an ...

As Assistant Manager you will lead our international trucking compliance division. · We require: Tech-savvy leadership, experience with Inbound/Outbound Sales and strong reporting skills. · Candidate Requirements: · Bachelor’s degree (Graduate) any discipline. · Minimum 2 years e ...

Job Description · We are seeking a high-calibre Senior Financial Analyst with professional experience to join our finance team. · Advanced Financial Modelling: Design, build, and maintain complex dynamic financial models to support long-term strategic planning and annual budgetin ...

Process Trainer Role · Bridge the gap between product knowledge and sales execution by training sales associates to navigate international markets effectively. · Sales Training & Delivery: · New Hire Training (NHT): Comprehensive programs covering product knowledge, sales psychol ...

Process Trainer Job Description · The Process Trainer will bridge product knowledge with sales execution ensuring every agent effectively navigates markets. · Sales Training & Delivery: · ...

Assistant Manager Position · We are seeking a high-energy Assistant Manager to lead a team of customer support agents. · The ideal candidate will thrive in a fast-paced environment and excel in outbound sales during low-volume periods. · Key responsibilities include managing and ...

The Quality Analyst is responsible for monitoring evaluating and improving the quality of customer interactions in a call center. This role involves analyzing calls providing feedback to agents identifying trends and collaborating with teams to enhance overall customer satisfacti ...

Job Summary: · We're seeking dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team. · Handle inbound and outbound calls from international customers. · Address customer inquiries and provide support through effective communication. · ...

Job Summary: · The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. · Call Monitoring and Evaluation · Feedback and Coaching · ...