UnifyCX Jobs in India

+The Team Lead International Voice and Chat Process will lead, mentor, and support a team of CSRs handling voice and chat interactions. · +Conduct regular coaching sessions focused on troubleshooting skills, communication, and customer handling. · +Identify performance gaps and i ...

The Subject Matter Expert (SME) supports B2C Customer Support operations by providing advanced technical guidance, real-time floor support, and escalation management for agents handling residential customers via voice and chat. · Floor Support & Escalation Handling · Provide real ...

This is a Technical Support Representative role that involves providing customer support via voice chat. · ...

We are looking for a Customer Support Representative who speaks Hindi and English to assist customers over the phone. · Answer calls and assist customers in Hindi most of the time (80%), and in English when needed (20%). · Help customers with court-related questions, legal matter ...

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Job Description: Technical Support Engineer · Role: Technical Support Engineer · Designation: Junior Associate · Work Location: Mangalore · Shift: 9 hours per day, with shift changes every month. · About Us · UnifyCX is a transformative AI platform that empowers and enables teams ...

We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for troubleshooting and resolving technical issues related to our software and products. · ...

+Job summaryThe Quality Analyst – B2C Customer Support is responsible for monitoring and evaluating customer interactions handled by Customer Support Representatives to ensure quality, compliance, accuracy, and customer experience excellence across voice and chat channels. · Moni ...

The Quality & Training Director will lead the design, delivery, · & governance of all training and quality assurance initiatives across UnifyCX. · ...

Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. · Engage in real-time customer support via chat, addressing questions, troubleshooting issues, · and providing guidance on product usage, using clear a ...

This position provides real-time support to agents for complex technical and customer issues. · ...

Who We Are: · unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourci ...

Make a real difference by helping customers solve their technical problems. · ...

The Subject Matter Expert (SME) supports B2C Customer Support operations by providing advanced technical guidance, real-time floor support, and escalation management for agents handling residential customers via voice and chat. · ...

Who We Are: · unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourc ...

UnifyCX is an emerging Global Business Process Outsourcing company that empowers teams to deliver exceptional customer experiences using AI technologies. · ...

We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues related to our software and products. · Troubleshooting and resolving technical issues related to our soft ...

We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for troubleshooting and resolving technical issues related to our software and products. · ...

Troubleshoot and resolve technical issues related to software and products. Interact with clients via live chat, web based systems, online forums, and telephone. · ...

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud by giving them secure platforms to innovate and grow. · ...