UnifyCX Jobs in India

The Trainer is responsible for designing delivering and continuously improving training programs for B2B Technical Support Agents supporting Optimum Business customers. · The Trainer ensures agents are equipped with the technical knowledge process understanding customer experienc ...

+The Team Lead International Voice and Chat Process will lead, mentor, and support a team of CSRs handling voice and chat interactions. · +Conduct regular coaching sessions focused on troubleshooting skills, communication, and customer handling. · +Identify performance gaps and i ...

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud by giving them secure platforms to innovate and grow. · ...

We are looking for a Customer Support Representative who speaks Hindi and English to assist customers over the phone. · Answer calls and assist customers in Hindi most of the time (80%), and in English when needed (20%). · Help customers with court-related questions, legal matter ...

+The Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. · +Define the vision and strategy for Quality & Training in alignment with business objectives. · Partner with clients and internal le ...

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras and the Philippines. We provide personalized contact centers business processing and technology outsourcing solutions to c ...

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras and the Philippines. · We provide personalized contact centers business processing and technology outsourcing solutions to ...

We are seeking a Technical Support Engineer to join our team. As a frontline hero for our customers, you will help resolve issues related to website management, hosting and network protocols. · ...

We seek a motivated and detail-oriented Junior Network Engineer to join our dynamic team. The ideal candidate will possess a foundational understanding of network concepts, with hands-on experience or familiarity with WiFi technologies, Ruckus, Cambium Networks, and MikroTik equi ...

The Trainer Lead is responsible for leading the training function for B2C Customer Support operations across voice and chat channels. · This role ensures training strategy, content quality, trainer performance, · and training effectiveness,enabling agents and leaders to consisten ...

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This is a Technical Support Representative role that involves providing customer support via voice chat. · ...

We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for troubleshooting and resolving technical issues related to our software and products. · ...

+Job summaryThe Quality Analyst – B2C Customer Support is responsible for monitoring and evaluating customer interactions handled by Customer Support Representatives to ensure quality, compliance, accuracy, and customer experience excellence across voice and chat channels. · Moni ...

We are seeking an experienced DevOps Engineer to join our dynamic and growing engineering team. The ideal candidate will have hands-on experience with cloud infrastructure, CI/CD pipelines, and automation, with a strong focus on AWS services. ...

Troubleshoot and resolve technical issues related to software and products. Interact with clients via live chat, web based systems, online forums, and telephone. · ...

The B2B Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of customer interactions delivered by B2B Technical Support Agents supporting Optimum Business customers. · ...

Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. · Engage in real-time customer support via chat, addressing questions, troubleshooting issues, · and providing guidance on product usage, using clear a ...

Troubleshooting technical issues related to software and products, · interacting with clients via live chat and telephone, · testing products and services.Troubleshooting technical issues · Interacting with clients via live chat and telephone · ...

We are looking for a Customer Support Representative who speaks Hindi and English to assist customers over the phone. · ...