Cook Service Manager - Kolkata metropolitan area, West Bengal

Only for registered members Kolkata metropolitan area, West Bengal, India

1 month ago

Cook Service Manager Job Title Cook Service Manager Location Kolkata Department Operations – Cook & Chef Services Reporting To City Operations Head About UnoTasker UnoTasker is building India's next-generation service platform connecting trusted professionals with households for daily and monthly needs Our cook services vertical focuses on reliable well-trained local cooks chefs and Maharaj who can serve families consistently and professionally through our app Role Overview The Cook Service Manager will own the end-to-end supply quality and performance of cooks and chefs onboarded on the UnoTasker platform in Kolkata This is a hands-on field-driven role responsible for onboarding training scheduling relationship management and service continuity for both daily and monthly bookings This role is ideal for candidates from Hotel Management Catering / Kitchen Operations or a Culinary background who want to build and scale a city-level service operation Key ResponsibilitiesCook & Chef Onboarding Identify source and onboard local cooks chefs and Maharaj across Kolkata Conduct background verification skill assessment an hygiene checks Build a strong reliable supply pool across key residential clusters Training & Quality Control Train cooks on service etiquette hygiene standards customer interaction an platform usage Ensure consistency in food quality an delivery Conduc refresher training an corrective sessions when required Scheduling & Operations Management Manage daily an monthy cook scheduling via the app an internal tools Ensure zero service disruption through backup planning an replacements Coordinate shift timings availability route efficiency Performance Monitoring Track cook performance through ratings customer feedback an metrics Handle escalations complaints crisis situations professionally Take corrective action includ retraining offoring when required Society Customer Relationship Managemen Build maintain strong relationships with residential societies Coordinate society level dailu monthy cook bookings Act as poi of contact societies services quality issue resolution Manage last minute cancellations no shows services failures Ensurer quick resoltion custome satisfaction high-pressure situatiuns Desird Profile Education Background Degree Diploma Hotel Management Catering Managmen Culinary Arts related fiel Alternatively strong operational experience foo services instituttional kitchens Experience years kitchen operations catering managemen food servise supervision hospitality operatuons Mandatory manage staff schedules servic qualiy Skills Traits Strong people managemen communication skills Field-oriented operationally hands-o Problem-solver calm crisishandling ability Organized proces driven quali-focus Comfortable usin mobile apps basic reportin tools Why Join UnoTasker Build scale city-leve servic verticle ground up High ownership real impact custome experien Fast-growing startup environment grow opportunitie Direct exposur operations society partenerships servi innovatiu

Job description

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